Inbound Contact Center Manager jobs in Victorville, CA

Who We Are

Munchkin is one of the most innovative and fast-growing consumer product companies in the world!  With over 320 patents under our belt, we continue to create solutions that leave our customers asking, "how did I ever live without this?" Recognized as #8 on America’s Most Innovative Companies list by Fortune Magazine, innovation is the core of our company DNA and has been driving our designs for 30 years!

Founded in 1990, Munchkin has sold billions of dollars of products through our key retail partners: Target, Walmart and Amazon and has global distribution in over 50 countries.   We are industry leaders in design and innovation with over 140 international product and brand design awards in the past 5 years and growing! 

We lead with our core values and believe that investing in the community is our responsibility.  We create opportunities for every child’s potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal welfare have committed to animal conservation. 

After 30 years of being a leader in the baby industry, Munchkin is growing up and expanding our business reach to even more consumers with the launch of Curio, a highly curated line of home goods inspired by curiosity. 

There is no better time than now to join Munchkin as we embark on our next and biggest growth journey moving us into technology focused, higher valued products, and household consumer goods.  Munchkin is growing up and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.   

What You’ll Do

The Operations Manager is directly responsible for overseeing the Inbound and Packout departments for the Redlands Distribution Center. The Operations Manager will utilize continuous improvement strategies and ensure transportation and distribution policies are aligned with the Company’s overall business plan. This position will also be responsible for driving major efficiency improvements within the distribution operations across all functions.

This role begins at 5:00 AM, Monday - Friday and occasionally may be needed on weekends.

• Oversees Inbound functions such as container offloading, put-away, and dock checks in accordance with business needs and within the system
• Trains and supports Inbound team by maintaining SOPs and continuously creating and implementing process improvements
• Oversees Packout departments, including the rework and inspection functions
• Manages, mentors, and coaches Inbound and Packout teams to ensure KPIs are achieved and harbor an encouraging environment
• Provides necessary status updates to DC Management regarding completed and pending/queued items
• Communicates with Planners and other key partners to ensure proper documentation of all work
• Completes receipts in a timely manner within the system and sends communication when necessary
• Maintains a safe environment with relevant and useful safety training for staff along with proper reporting according to Company policies
• Determines proper staffing levels within the functional area based on the volume and type of work to be completed daily and make recommendations
• Assists in the management of the temporary staffing plans on a daily basis to ensure adequate resources are available to execute the necessary activities while optimizing productivity and costs
• Analyzes all functional activities and proposes cost savings improvements. Manages costs within budget, and as agreed with the Operations Senior Management team
• Maintains and enforces appropriate policies and procedures to ensure accurate information is recorded in Oracle in a timely manner
• Monitors the work performance of each employee to ensure that quality and quantity expectations are met and exceeded
• Provides ongoing training/retraining of employees to ensure that they are prepared to meet or exceed the productivity standards for their function
• Holds team members accountable with appropriate coaching and documentation that uphold Company policies
• Other duties may be assigned

Bring It!

• Bachelor’s degree in related field, or comparable experience preferred
• 10 plus years prior supervisory experience in a distribution/manufacturing environment
• OSHA certification highly preferred.
• Must have a strong understanding of Inbound/Receiving operations as well as all other functions throughout the distribution center (Outbound, Inventory, Replenishment, Shipping/Transportation, E-Commerce)
• Knowledge of Warehouse Management Systems (WMS); Experience with Oracle WMS is highly preferred.
• Demonstrated knowledge of good warehouse practices and principles, OSHA regulations, and efficient packing/repacking methods
• Strong computer skills (PC and main frame applications)
• Strong communication skills, both verbal and written, and has the ability to communicate effectively with all levels of employees
• Bilingual (Spanish/English) is a plus

 We Got You Covered!

As a Great Place to Work Certified™ company, we are committed to offering the best to our employees.  We offer a comprehensive benefits package that includes medical, vision, dental, prescription drug coverage, life insurance, wellness benefits, generous employer-matched 401(k) plan, Paid Childcare Leave, among other benefit plans.  Our total rewards are top of market and includes competitive salary, bonus and opportunities to earn equity.  We focus on supporting employee development and growth. 

We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company-wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin the most loved baby lifestyle brand in the world.

We also provide annual weeklong global office closures giving our people a chance to recharge. 

Salary range: $75,000 - 85,000 annually

To learn more, visit us at www.munchkin.com.

Munchkin welcomes and values what makes everyone unique.  We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit and business needs. We recruit, employ, train and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other protected status.

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