Inbound Contact Center Manager jobs in Spartanburg, SC

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Manager
  • Travers Tool Co., Inc.
  • Duncan, SC FULL_TIME
  • We are looking for the Contact Center Manager to support the Operations and CX Director in creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Assist in managing departmental staff and workflow to ensure Service Level Agreements are met. Coach, mentor, and motivate team members and assist Director in assessing performance. Provides support to management, including training, and keeps management updated on team performance. Communicate concerns and policies among management and team members.

    RESPONSIBILITIES:

    • Talent selection - Sourcing, Selection, Hiring, On-Boarding Training
    • Develop and roll out robust training documents and guides
    • Overall Coaching, Training and Development
    • Scheduling and staffing to ensure meeting of both task SLA’s while staying within Productivity expectations.
    • Design and manage effective call routing systems within the phone system and ticket environments.
    • Managing multi-channel tickets and tasks including Phone, Chat, E-mail, Marketplace and E-Commerce Orders
    • Manage customer service interactions including Returns, complaints and low scored surveys
    • Managing effective outbound calling for customer service tickets such as Shipment update dates, hygiene calls and other.
    • Establish overall contact center goals and objectives and delegate to the reps their respective goals and objectives for weekly review.
    • Ensuring sales conversion on tasks to support company revenue targets.
    • Develop, run, analyze and deliver monthly reports for productivity, quality and sales conversion performance.
    • Manage contact center technology including software for tickets, chat, phone and ERP
    • work with IT to implement key projects such as ERP to Telephony integration and upgrades changes to systems.
    • Work closely with outside IT vendors on managing and improving business systems.
    • Able to work from 10:00 am to 7:00 pm EST
    • Consistently demonstrates focus, clarity and values alignment across the department.
    • Achieves agreed-upon goals by exercising strong leadership, effective management, and holding team accountable.
    • Communicate with internal teams to improve quote conversions; responsible for ensuring team members meet or exceed target quote conversion goals
    • Respond effectively to escalated customer issues

    EXPERIENCE:

    • 3-5 years of work experience in a call center supervisor role with managing the team up to 25 staff
    • Experience in Product based businesses, ideally some form of business supplies selling to Direct B:B customers
    • Comfortable with high paced, high order volume environments.
    • Experience with Hubspot Service Hub or Zen Desk; Ring Central or similar Telephony platform.
    • Experience with ERP system such as Epicor, Netsuite, Infor or similar.
    • Comfortable in hands-on environment where candidate must be able to do any role done by their staff.
    • Specialized training in management, team-building and industry-specific terminology may be required.
    • Strong problem-solving skills
    • Strong verbal & written communication abilities

    Job Type: Full-time

    Pay: $60,000.00 - $85,000.00 per year

    Work Location: In person

  • 1 Month Ago

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Automotive Center Manager
  • SpeeDee - A Plus Automotive
  • Spartanburg, SC FULL_TIME
  • Benefits: Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Company OverviewOur first ...
  • Just Posted

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Assistant Manager (New Center)
  • Octapharma Plasma, Inc.
  • Spartanburg, SC FULL_TIME
  • Requisition Number20-2205Post Date6/22/2020TitleAssistant Manager (New Center)CitySpartanburgStateSCPosition Typefull-timeDescription How to Maximizeyour opportunity to do rewarding work,your future l...
  • 3 Days Ago

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Service Center Manager
  • Valvoline Instant Oil Change
  • Spartanburg, SC FULL_TIME
  • The Manager at Valvoline Instant Oil Change (VIOC) is responsible to efficiently run one of our service centers nationwide. You will take pride in managing a service center from the bottom up, from da...
  • 5 Days Ago

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Center Store Manager
  • Food Lion
  • Spartanburg, SC FULL_TIME
  • Count on Me – We know what to do, we make it easy, we do our part and we care! Job Title: Center Store (Grocery) Manager Success Factors Job Code: 1300394 Department: Center Store (Grocery) Reports To...
  • 7 Days Ago

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Design Center Manager
  • Enchanted Homes
  • Campobello, SC FULL_TIME
  • Enchanted Homes is hoping to hire a design center manager as soon as possible. Expectations: -Know our Color Program -Specs and presolds -Meet with clients to help them select colors -Knowledge of all...
  • 1 Month Ago

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0 Inbound Contact Center Manager jobs found in Spartanburg, SC area

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Customer Service Representatives
  • Percepta
  • Spartanburg, SC
  • At Percepta, we bring first-class service across each market we support . As a Customer Service Representative (CSR) in ...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Progressive Corp.
  • Spartanburg, SC
  • We are currently seeking a Customer Service Representative , primarily responsible for the day-to-day customer service, ...
  • 3/29/2024 12:00:00 AM

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Provider Relations Representative (Buffalo/WNY Territory)
  • Univera Healthcare
  • Buffalo, SC
  • Job Description: This position serves as the primary contact between Providers and the organization. The position is res...
  • 3/29/2024 12:00:00 AM

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Customer Service Specialist
  • Rollins, Inc.
  • Taylors, SC
  • ** Customer Service Specialist** **Job Category****:** Administrative **Requisition Number****:** CUSTO19290 Showing 1 l...
  • 3/29/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Spartanburg, SC
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

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Customer Experience Analyst
  • Havepurpose
  • Spartanburg, SC
  • **Customer Experience Analyst** **Location:** Spartanburg, SC, US, 29306 **Company:** Purpose Financial * Competitive Wa...
  • 3/28/2024 12:00:00 AM

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PT Customer Experience Manager
  • Michaels Stores, Inc.
  • Simpsonville, SC
  • Store - SIMPSONVILLE, SC Deliver a customer centric shopping experience by managing and delivering effective front-end o...
  • 3/28/2024 12:00:00 AM

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PT Customer Service Leader
  • Food Lion
  • Spartanburg, SC
  • Address: USA-SC-Spartanburg-95 Garner Rd Store Code: Store 02661 Front End (7236138) Food Lion has been providing an eas...
  • 3/25/2024 12:00:00 AM

Spartanburg is the most populous city in and the seat of Spartanburg County, South Carolina, United States, and the 12th-largest city by population in the state. The city of Spartanburg has a municipal population of 37,013, and Spartanburg County has an urban population of 180,786 as of the 2010 census. The Spartanburg Metropolitan Statistical Area, including Spartanburg and Union counties, had a population of 317,057 as of the 2010-2014 American Community Survey 5-Year Estimates. Spartanburg is the second-largest city in the greater Greenville–Spartanburg–Anderson Combined Statistical Area, w...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$81,481 to $116,981
Spartanburg, South Carolina area prices
were up 1.5% from a year ago

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