Inbound Contact Center Manager jobs in South Dakota

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

F
Contact Center Specialist
  • First Bank and Trust
  • Sioux Falls, SD FULL_TIME
  • Overall Functions
    This person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account-related service in conformance with policy, procedures, and service quality standards. This person acts as a support for all staff regarding bank operations areas or topics.

    Qualifications
    This person should have an associate's degree plus two years of experience in a related field or the equivalent. This person must display excellent oral and written communication skills and have the ability to work independently and as a team. This person must have proven customer service, judgment, and organizational skills and must possess excellent computer skills. This person should be able to work independently as well as collaboratively on a small team of less than 10 individuals.

    Responsibilities
    1. Respond to customer phone inquiries regarding a full range of customer transactions and banking products, services, and online banking.

    2. Ensure customer confidentiality.

    3. Seek opportunities to retain, expand, and attract customer relationships. Assess customer needs and make recommendations regarding options available.

    4. Adhere to established policies and procedures regarding appropriate resolution of customer complaints.

    5. Demonstrate effective decision making in determining corrections, fee waivers, and refunds, and in appropriate methods/solutions to meeting customers’ needs.

    6. Inform Management of irregular or recurring problems and suggest improvements to better the service provided by the Call Center.

    7. Be responsible for promoting the bank’s philosophy of excellent customer service.

    8. Attend all meetings and any other required meetings and/or developmental training deemed necessary by the Call Center Supervisor.

    9. Act in accordance with FBT policies and procedures as set forth in the employee handbook.

    10. Adhere to compliance procedures and participate in required compliance training.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) 7% Match
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Paid time off
    • Paid training
    • Parental leave
    • Referral program
    • Tuition reimbursement
    • Vision insurance
    • Volunteer time off
    • Wellness program

    Schedule:

    • 8 hour shift
    • Day shift

    Work Location: In person

  • 1 Month Ago

V
Contact Center Representative II
  • Voyage Federal Credit Union
  • Sioux Falls, SD FULL_TIME
  • Voyage Federal Credit Union is a member-owned business providing financial services to the Sioux Falls area for more than 75 years. We offer competitive wages, great benefits with room for personal an...
  • 1 Month Ago

C
Front Office Manager
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agenc...
  • 3 Days Ago

M
Work at Home Contact Center Agent (Full-Time & Part-Time) (SD)
  • MCI Careers
  • Dakota, SD FULL_TIME|PART_TIME
  • LOCATIONRemote Work-at-Home JOB TYPEFull-Time & Part-Time PAY TYPESHourly Bonus SALARY$11.50 - $14.50 / hour BENEFITS & PERKSREMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medica...
  • 1 Month Ago

M
Work at Home Contact Center Agent (Full-Time & Part-Time) (SD)
  • MCI Jobs
  • Dakota, SD FULL_TIME|PART_TIME
  • POSITION OVERVIEW MCI is looking for South Dakota work at home customer service, help desk, technical support, and sales representatives to support call demand. In these roles, you will handle inbound...
  • 1 Month Ago

M
Work at Home Contact Center Agent (Full-Time & Part-Time) (SD)
  • MCI Military Recruitment
  • Dakota, SD FULL_TIME|PART_TIME
  • POSITION OVERVIEW MCI is looking for South Dakota work at home customer service, help desk, technical support, and sales representatives to support call demand. In these roles, you will handle inbound...
  • 1 Month Ago

A
Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/29/2024 12:00:00 AM

P
Call Center Manager
  • ProSolar Systems Caribbean
  • Fort Lauderdale, FL
  • Job Description Job Summary: Managing the call center operations on a day-to-day basis to ensure optimum performance and...
  • 3/29/2024 12:00:00 AM

S
Call Center Manager
  • StevenDouglas
  • Decatur, AL
  • My client, a growing healthcare technology company, is seeking a Call Center Manager for its high-volume environment. Th...
  • 3/28/2024 12:00:00 AM

T
Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

C
Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

A
Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

F
Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

U
Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

South Dakota (/- dəˈkoʊtə/ (listen)) is a U.S. state in the Midwestern region of the United States. It is named after the Lakota and Dakota Sioux Native American tribes, who compose a large portion of the population and historically dominated the territory. South Dakota is the seventeenth largest by area, but the fifth smallest by population and the 5th least densely populated of the 50 United States. As the southern part of the former Dakota Territory, South Dakota became a state on November 2, 1889, simultaneously with North Dakota. Pierre is the state capital and Sioux Falls, with a populat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$76,392 to $109,675

Inbound Contact Center Manager in Altus, OK
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