Inbound Contact Center Manager jobs in South Carolina
Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Manager jobs
- Central Business Solutions, Inc
-
Columbia, SC
FULL_TIME
-
Position Role/Tile: Contact Center Consultant
Location: Columbia, SC.
Summary
-
Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience.
- The ideal candidate will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center.
- This position comes with 25 % remote possibility and is a 6-months contract that comes with possible extensions.
Roles & Responsibilities
-
Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. This will include reviews of the following:
- Process workflows
- Call flows
- Contact Center Metrics
- Self-service applications
- Desktop applications
- CRM, IVR, and desktop integrations
- Multi-channel blending
- Quality Management and Workforce Management tools and processes
- Reporting
- Conduct workshops for capturing business requirements, developing Contact Center operations strategy and promoting solution Adoption
- Develop business requirements documentation (BRD)Collaborate with project teams to assist in the development of project plans
Preferred Qualifications
-
Project Management skills
Minimum Qualifications
-
Qualified candidates will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center
- Experience with two or more of the following contact center platforms
- Cisco Contact Center Enterprise
- Genesys Pure Engage, Pure Cloud or Pure Connect
- Avaya Aura
- NICE In Contact
- Five9
- Experience with one or more of the following Workforce Optimization platforms
- NICE
- Verint
- Calabrio
Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560 -
- 19 Days Ago
- Jackson Hewitt - 3164
-
Conway, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 20 Days Ago
- Jackson Hewitt - 3164
-
Myrtle, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 20 Days Ago
- Greenville Federal Credit Union
-
Greer, SC
FULL_TIME
- Job Opening: Contact Center Specialist Join Greenville Federal Credit Union as a Contact Center Specialist and step into a dynamic role where your communication skills will shine! This exciting positi...
- Just Posted
- Jackson Hewitt - 3164
-
Little River, SC
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 22 Days Ago
- Roper St. Francis Healthcare
-
Ladson, SC
FULL_TIME
- Job Summary: The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to...
- 9 Days Ago
Inbound Contact Center Manager jobs at Popular Companies
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union!Were on a mission ...
- 4/24/2024 12:00:00 AM
- Godshall Recruiting
-
Duncan, SC
- Salary: $65K to $80K What is your perfect fit? Would you like a later start to the work day? Is a generous amount of PTO...
- 4/24/2024 12:00:00 AM
- Americor
-
- At Americor, we've assembled a team of like-minded individuals deeply committed to addressing the debt crisis in the Uni...
- 4/23/2024 12:00:00 AM
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union! We’re on a missio...
- 4/23/2024 12:00:00 AM
- Wsfs Bank
-
Newark, DE
- Job Description WSFS Bank is currently seeking a Contact Center Manager I The Contact Center Manager I will provide lead...
- 4/23/2024 12:00:00 AM
- Skill Demand
-
Portland, OR
- Job Description Job Description Job Responsibilities: Relationship Management: Establish and maintain strong relationshi...
- 4/23/2024 12:00:00 AM
- Godshall Recruiting
-
Duncan, SC
- Salary: $65K to $80K What is your perfect fit? Would you like a later start to the work day? Is a generous amount of PTO...
- 4/22/2024 12:00:00 AM
- Semmes Murphey Clinic
-
Memphis, TN
- Job Type Full-time Description Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neu...
- 4/21/2024 12:00:00 AM