Inbound Contact Center Manager jobs in Reno, NV

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

S
Inbound and Inventory Control Manager
  • SupplyHouse.com
  • Reno, NV FULL_TIME
  • SupplyHouse.com, a rapidly growing e-commerce company in the plumbing, electrical, and HVAC space, is looking for an Inbound & Inventory Control Manager to join our Nevada Fulfillment Center! If you are looking for a career that will allow you to motivate team members and support management, this is the job for you!

    Job Type: Full-Time, Exempt

    Location: Reno, NV

    Salary: $70,000 - $100,000 annually

    Shift: Monday through Friday, 6:00am - 3:00pm

    Responsibilities:

    • Oversee all processes and procedures for Inbound operations including Receiving, Inventory Control, and Logistics 
    • Identify and develop key performance standards and metrics to drive desired culture and work to ensure their achievement
    • Evaluate inefficiencies and propose strategies to increase throughput while reducing labor costs 
    • Oversee inventory audits to ensure alignment with quarterly targets 
    • Develop and standardize processes to improve inventory accuracy and minimize inventory shrinkage 
    • Establish inventory optimization techniques while implementing processes for obsolete inventory
    • Develop processes to incorporate inventory consolidation and replenishment functions to optimize locations and increase warehouse capacity
    • Identify and propose process improvement initiatives to company leadership for FC standardization and execution
    • Be the main point of contact for Buying or Accounting related issues pertaining to item disposition or PO discrepancies
    • Deliver performance reviews and conducting monthly check-ins with each member of the inbound leadership team to establish rapport and provide feedback
    • Address performance related incidents that arise and recommend a course of action on all disciplinary and personnel issues
    • Train and develop Team Leads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
    • Attend and participate in the HR Leadership meetings twice a month
    • Create and promote a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility 

    Requirements:

    • Understanding of distribution flow, integration, and automation
    • Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues
    • Continuous improvement experience
    • Strong verbal and written communication, including public presentation, and interpersonal skills
    • Strong computer skills including Word, Excel, and PowerPoint

    Preferred Qualifications:

    • At least 2 yrs. experience working with automated systems (RF technology, WMS, conveyor, and sortation). 
    • At least 1 year of Lean experience in a manufacturing or Logistics environment  
    • Experience with performance metric and process improvement
    • Strong financial and data acumen; ability to analyze and utilize to drive results
    • Analysis of inventory problems, collaboration with other departments and problem resolutions

    Why work with us: 

    • We have awesome benefits – We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days. 
    • We give back  We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.  
    • We stay engaged – We maintain our company culture through promoting various on-site activities and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, and more!  
    • We listen – We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our regular 1:1 check-ins and company-wide ideas form. We incorporate suggestions to ensure our team enjoys coming to work every day.  
    • We support growth – We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program. 

     SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position. 

     What our employees are saying: 

    • "I love working for SupplyHouse for so many reasons. The teamwork, the encouraging people I work with, and the overall environment is the best.  We always have some exciting events being planned that we can look forward to. But most of all, I love how much SupplyHouse supports and gives back to its team. As an employee who has been here throughout the entirety of the pandemic, I am grateful for all of the things SupplyHouse has done to make the past few years as easy as possible for all of us. I look forward to my future with this company, exploring the many opportunities it has to offer." - Danielle, Fulfillment Center Team Member 
    • "I started working for the company in 2016, and I can say with the upmost sincerity that applying to work for SupplyHouse is one of the best and beneficial decisions that I've ever made. The strong sense of compassion, positivity, teamwork, loyalty and respect that comes with the wonderful people who work here is both admirable and inspirational. The company makes it a priority to make sure that their employees are heard and innovation is not just welcomed enthusiastically, but encouraged. The company has also went through great lengths to make sure we remained safe through these very trying past years, and that is just one of the many examples that shows the character and genuine care that our wonderful management team holds. The company also holds pride in the fact that we have a very family-like atmosphere, and they find it immensely important that we feel like we are appreciated. For me personally, SupplyHouse is what I would consider to be a “forever” job. I am forever grateful for SupplyHouse being my place of work." - Alexander, Fulfillment Center Team Member 

    Check us out! https://www.supplyhouse.com/our-company 

    We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.

    Please know that we are unable to sponsor work visas or temporarily hire candidates that are authorized to work for a defined period of time in their field of study for this position. 

  • 23 Days Ago

T
Center Store Manager
  • The Save Mart Companies
  • Truckee, CA FULL_TIME
  • ABOUT US The Save Mart Companies is one of the largest food retailers in California and Nevada. It is home to several well-known brands in food retailing. You might have seen our stores that include S...
  • 20 Days Ago

T
Center Store Manager - FoodMaxx
  • The Save Mart Companies
  • Sparks, NV FULL_TIME
  • #CONFIDENTIAL ABOUT US The Save Mart Companies is one of the largest food retailers in California and Nevada. It is home to several well-known brands in food retailing. You might have seen our stores ...
  • 9 Days Ago

A
Automotive Repair Center Manager
  • AAA Northern California, Nevada & Utah
  • Sparks, NV FULL_TIME
  • We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to...
  • 9 Days Ago

A
Data Center Project Manager
  • Apple
  • Reno, NV FULL_TIME
  • SummaryPosted: Feb 2, 2024Weekly Hours: 40 Role Number:200536389Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quick...
  • 1 Month Ago

V
ERS Service Center Manager - Reno
  • Vertiv
  • Reno, NV FULL_TIME
  • Electrical Reliability Services is currently seeking an experienced Service Center Manager to support our service offerings for coverage of our Nevada service area covering our office locations in bot...
  • 15 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Inbound Contact Center Manager jobs found in Reno, NV area

A
Client Success Specialist - Lending Software (Remote)
  • Aquila Software Group
  • Reno, NV
  • What is a Client Success Specialist? Great question, we love inquisitive people! Before answering that question, you'll ...
  • 3/28/2024 12:00:00 AM

R
Customer Engagement Representative (Remote)
  • Renown Health
  • Reno, NV
  • Position Purpose This position represents the front door of the organization to ensure health care is received timely wi...
  • 3/28/2024 12:00:00 AM

C
Sushi Attendant
  • Casino Fandango, L.L.C.
  • Carson City, NV
  • **Casino Fandango** **Sushi Attendant** **Tiamo - Carson City, NV - Full Time** ******$500 sign on Bonus after 90 days o...
  • 3/28/2024 12:00:00 AM

S
Business Account Executive
  • Spectrum
  • Reno, NV
  • Job Description Average target compensation $100k plus, with minimum commission guarantee The Business Account Executive...
  • 3/28/2024 12:00:00 AM

A
Bilingual Call Center Representative
  • Ascensus
  • Reno, NV
  • Ascensus is the largest independent retirement and college savings services provider in the United States, helping milli...
  • 3/27/2024 12:00:00 AM

N
Customer Service Representative I
  • NDX
  • Reno, NV
  • Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum o...
  • 3/27/2024 12:00:00 AM

T
Sunnyside Greeters / Logo
  • T S Restaurants
  • Tahoe City, CA
  • We are looking for skilled GREETERS to join the Sunnyside Resorts team! The starting rate is $16.00/hr plus tips (The co...
  • 3/27/2024 12:00:00 AM

B
Senior Premier Relationship Manager (Licensed)- Reno/South Lake Tahoe
  • BMO Financial Group
  • Reno, NV
  • As a Licensed Premier Relationship Manager at BMO Harris Bank, you will: + Enjoy the autonomy to proactively manage and ...
  • 3/26/2024 12:00:00 AM

Reno (/ˈriːnoʊ/ REE-noh) is a city in the U.S. state of Nevada, located in the northwestern part of the state, approximately 22 miles (35 km) from Lake Tahoe. Known as "The Biggest Little City in the World", Reno is known for its casino industry. It is the county seat of Washoe County. The city sits in a high desert at the foot of the Sierra Nevada and its downtown area (along with Sparks) occupies a valley informally known as the Truckee Meadows. The city is named after Union Major General Jesse L. Reno, who was killed in action at the Battle of South Mountain on Fox's Gap. Reno, with an esti...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$87,506 to $125,631
Reno, Nevada area prices
were up 2.5% from a year ago

Inbound Contact Center Manager in Columbus, GA
Traditional call centers are the heart of customer service for many businesses.
February 11, 2020
Inbound Contact Center Manager in High Point, NC
Having a good coaching program in place is vital to success in improving efficiency.  Make sure your call center software includes a coaching and monitoring tool.
January 01, 2020
Inbound Contact Center Manager in Altus, OK
When customers call a business on the phone for support, the call center is where they land.
December 29, 2019