Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Our Team is seeking ambitious positive individuals who are like-minded in their commitment to the cannabis plant, understand its history and therapeutic qualities and are passionate about providing exceptional service to patients seeking safe and reliable access.
At Bloc we aspire to build a Team that is excited about our customers, our company, and our products. Bloc Team Members:
• Are committed to being part of a Team that collaborates and communicates well
• Value honesty, integrity, and direct communication
• Proudly take accountability for and learn from their mistakes
• Are committed to learning something new every day
• Bring fun and a sense of humor to our dynamic and rapidly growing company!
Position Summary:
The Assistant Manager (AM) supports the DM in leading all departments within their assigned
dispensary to ensure delivery of an exceptional customer experience while maintaining a positive
team culture. This role is a crucial liaison between in-store staff and upper management. This
position also assists in overseeing customer service, cash and inventory management, medical and
security teams, and team member training and development.
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