Inbound Contact Center Manager jobs in Pittsfield, MA

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Facilities Manager
  • The Rowe Center
  • Rowe, MA FULL_TIME
  • Established in 1924, The Rowe Center is a warm, friendly, and always exciting place to work. Our staff is small, and as a nonprofit, we ask a lot of our employees; however, The Rowe Center provides a rare opportunity to live your values in the workplace. A high priority is placed on community, acceptance, and work-life balance. Are you interested in joining our team? See our seasonal and year-round opportunities below. All applicants will be required to submit to a criminal background check as we work with children during summer camps.


    Facilities Manager

    Type: Year-Round, Full-Time, In-Person

    The Rowe Center’s buildings and grounds are the physical representation of The Rowe Center’s history and legacy. The condition, safety and quality of the Rowe campus and the operational experience form the foundation of a guest’s overall perception of The Rowe Center. The Facilities Manager is responsible for the overall health and safety of The Rowe Centers grounds and physical structures and the oversight of facilities staff. To apply send resume to executivedirector@rowecenter.org


    Benefits of Working at Rowe:

    Established in 1924, The Rowe Center is a warm, friendly, and always exciting place to work. Our staff is small, and as a non-profit, we ask a lot of our employees; however, The Rowe Center provides a rare opportunity to live your values in the workplace. A high priority is placed on community, acceptance and work-life balance. Many employees take advantage of our generous subsidized housing benefits (food & utilities included) and not only work but also live on our tranquil 50-acre wooded campus nestled in the heart of the Berkshire mountains. Benefits for full-time staff also include medical and dental coverage, a retirement plan, and paid sick and vacation time.

    Intangible benefits include living in the beautiful hardwood forests of western Massachusetts and interacting with an community of forward-thinking, ethical, and progressive people who are seeking to collectively do good work in the world.

    EOE –The Rowe Center is an Equal Opportunity Employer

    A Note About Job Descriptions:

    Qualifications may be met as a result of lived experience, volunteer work, professional experience, and/or formal or informal training. We are committed to developing a diverse and talented staff team. If you are excited about this role, but unsure whether you meet 100% of the requirements, we encourage you to inquire and/or apply.

  • 1 Month Ago

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Case Manager | Family Support and Stabilization
  • Gandara Center
  • Pittsfield, MA FULL_TIME
  • Why Work for Gandara: Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance an...
  • 28 Days Ago

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Case Manager
  • Mountainside Treatment Center
  • Canaan, CT FULL_TIME
  • Aftercare Coordinator / Case Manager Canaan, CT About the Position: Mountainside is hiring an Aftercare Coordinator to join our Continuing Care team! The best candidate for this position would be orga...
  • 16 Days Ago

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Practice Manager
  • Brien Center for Mental Health
  • Pittsfield, MA FULL_TIME
  • Weekdays, 1st Shift! No nights, weekends or holidays!General DescriptionCoordinate and manage all office operations for the agency’s outpatient clinics. Ensure consistent processes in all outpatient c...
  • 23 Days Ago

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School-Based Case Manager - Youth Substance Abuse Services
  • The Brien Center
  • Pittsfield, MA FULL_TIME
  • Weekdays, 1st Shift! This position will provide intensive case management to youth identified to be at risk within identified schools in the community.Essential Job Functions * Provide intensive case ...
  • 20 Days Ago

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Healing Arts Manager- FT
  • Kripalu Center for Yoga & Health
  • Stockbridge, MA FULL_TIME
  • POSITION SUMMARY The Healing Arts Manager serves as a member of the Healing Arts team and is responsible for the daily operations of the Healing Arts department.This role ensures that the department m...
  • Just Posted

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0 Inbound Contact Center Manager jobs found in Pittsfield, MA area

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Guest Service Associate/Cashier
  • Global Partners
  • Lee, MA
  • Job Description: Now Hiring for Guest Service Associates – Full-time and/or Part-time About Global Partners LP With near...
  • 4/23/2024 12:00:00 AM

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Call Center - Customer Service Representative (FT) On-Site Westfield
  • Westfield Bank
  • Westfield, MA
  • Position: Call Center Customer Service Representative Department: Operations Job Status: Full-Time FLSA Status: Non-Exem...
  • 4/22/2024 12:00:00 AM

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Customer Support Specialist - First Shift
  • Berkshire Bank
  • Pittsfield, MA
  • Position: Customer Support Specialist - First ShiftLocation: Pittsfield, MADivision:Retail BankingDepartment:Customer Su...
  • 4/22/2024 12:00:00 AM

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Guest Service Associate/Cashier - Convenience Plus - 3rd Shift
  • Global Partners
  • Lee, MA
  • Job Description: Now Hiring 3rd Shift for Guest Service Associates – Full-time or Part-time About Global Partners LP Wit...
  • 4/22/2024 12:00:00 AM

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Part time Customer Service Representative
  • Raymour and Flanigan
  • Pittsfield, MA
  • Job Description Part time Customer Service Representative for our newPittsfield, MA showroom located at 665 Merrill Road...
  • 4/21/2024 12:00:00 AM

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Customer Service Representative
  • Raymour and Flanigan
  • Pittsfield, MA
  • Job Description Full time Customer Service Representative for our newPittsfield, MA showroom located at 665 Merrill Road...
  • 4/21/2024 12:00:00 AM

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Service Advisor - Truck Care
  • Loves Travel Stops & Country Store
  • Canaan, NY
  • Req ID: 433397 Address: 12845 Route 22 Canaan, NY, 12029 Welcome to Love’s! OBJECTIVE: Service Advisors drive sales succ...
  • 4/19/2024 12:00:00 AM

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Customer Service Agent (New England Platform)
  • Acrisure
  • Lee, MA
  • Job Title: Personal Lines Customer Service Agent Agency/Platform: Toole Insurance/ New England Location: Lee, MA Job Sum...
  • 4/19/2024 12:00:00 AM

Pittsfield is located at 42°27′N 73°15′W / 42.450°N 73.250°W / 42.450; -73.250 (42.4522, -73.2515). According to the United States Census Bureau, the city has a total area of 42.5 square miles (110.0 km2), of which 40.5 square miles (104.8 km2) is land and 2.0 square miles (5.2 km2), or 4.70%, is water. Pittsfield is bordered by Lanesborough to the north, Dalton to the east, Washington to the southeast, Lenox to the south, Richmond to the southwest, and Hancock to the west. Pittsfield is located 48 miles (77 km) northwest of Springfield, 135 miles (217 km) west of Boston, and 39 miles (63 k...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$89,199 to $128,064
Pittsfield, Massachusetts area prices
were up 1.6% from a year ago

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