Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Are you passionate about providing exceptional customer service in the healthcare industry? As a Contract to Hire Healthcare Contact Center Manager at T2 Flex, you will be responsible for overseeing the operations and performance of our contact center to ensure efficient and effective service delivery to patients.
In this role, you will lead a team of contact center agents and work closely with healthcare providers to meet patient needs and deliver a high-quality customer experience. You will develop and implement strategies to optimize contact center operations, manage staff performance, and ensure compliance with industry regulations.
At T2 Flex, we prioritize professional development and provide a supportive culture where employees can thrive. Join our team and make a meaningful impact on patient care and satisfaction.
Responsibilities: