Inbound Contact Center Manager jobs in Pennsylvania

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Healthcare Contact Center Manager
  • T2 Flex
  • Philadelphia, PA FULL_TIME
  • Are you passionate about providing exceptional customer service in the healthcare industry? As a Contract to Hire Healthcare Contact Center Manager at T2 Flex, you will be responsible for overseeing the operations and performance of our contact center to ensure efficient and effective service delivery to patients.

    In this role, you will lead a team of contact center agents and work closely with healthcare providers to meet patient needs and deliver a high-quality customer experience. You will develop and implement strategies to optimize contact center operations, manage staff performance, and ensure compliance with industry regulations.

    At T2 Flex, we prioritize professional development and provide a supportive culture where employees can thrive. Join our team and make a meaningful impact on patient care and satisfaction.

    Responsibilities:

    • Oversee all aspects of contact center operations, including call routing, agent scheduling, and performance tracking
    • Develop and implement strategies to improve efficiency and customer service
    • Manage a team of contact center agents, including hiring, training, and performance evaluation
    • Collaborate with healthcare providers to understand patient needs and ensure exceptional service delivery
    • Monitor and analyze contact center metrics to identify areas for improvement and implement solutions
    • Ensure compliance with industry standards and regulations
    • Stay up to date with industry trends and best practices in healthcare contact center management
    • Prior experience managing a healthcare contact center or similar role
    • Strong knowledge of contact center operations, systems, and technologies
    • Experience with healthcare and patient engagement processes
    • Excellent communication and interpersonal skills
    • Ability to lead and motivate a team to achieve performance goals
    • Proven track record of driving process improvement and delivering results
    • Knowledge of industry regulations and compliance requirements
    • Strong problem-solving and critical thinking skills
    • Bachelor's degree in a related field preferred
    • Proficiency in MS Office applications
    • Must know Genesys phone system and gamification
    • Understanding of strict workforce management, Success KPI, Quality
    • Must have extensive knowledge of running 24x7x7 contact centers
        • Career development advancement
        • Competitive benefit package including a 401(k) match, medical/dental/vision insurance
        • Extensive training and learning opportunities
        • Knowing that you make a difference everyday
        • Paid time off and holidays
        • Positive work culture and great team of people
  • 4 Days Ago

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Contact center manager
  • Amplity Health
  • Philadelphia, PA FULL_TIME
  • Come join the true partner of global healthcare companies, Amplity Health. We continually challenge the boundaries of medical and commercial strategies to accelerate the approval and launch of new dru...
  • 26 Days Ago

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Contact Center Manager
  • Scandinavian Tobacco Group
  • Bethlehem, PA FULL_TIME
  • Feb 5, 2024 Bethlehem, US, 18015 Contact Center Manager Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the ...
  • 1 Month Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Williamsport, PA FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 1 Month Ago

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Contact Center Manager - Remote - 2978295
  • PV8 US Innovex Inc.
  • Philadelphia, PA FULL_TIME
  • Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
  • 9 Days Ago

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Inbound Call Center Manager
  • DAVITA
  • Malvern, PA FULL_TIME
  • 2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers the...
  • 10 Days Ago

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Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • The Call Center Network
  • Kent, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Johnson & Johnson Heating and Air Conditioning
  • Martinsburg, WV
  • Job Description Job Description Who we are Come to a company where you will be appreciated, where you can create your ow...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/24/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$86,518 to $124,213

Inbound Contact Center Manager in Altus, OK
When customers call a business on the phone for support, the call center is where they land.
December 29, 2019
Inbound Contact Center Manager in High Point, NC
Having a good coaching program in place is vital to success in improving efficiency.  Make sure your call center software includes a coaching and monitoring tool.
January 01, 2020
Inbound Contact Center Manager in Columbus, GA
Traditional call centers are the heart of customer service for many businesses.
February 11, 2020