Inbound Contact Center Manager jobs in Oklahoma
Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Manager jobs
- Sira Consulting Inc
-
Oklahoma, OK
FULL_TIME
-
Please find below the JD for this requirement. We are looking for Avaya UC resource.
JD –
Should have 7 years of experience in managing Avaya Aura technology.
Handling CCT L2 / L3 / L4 tasks for Avaya Contact Center and Unified Technology.
Preparing RCA and handling P1/P2/P3/P4 issues.
Hands-on experience on Avaya Technologies like CM, SM, SMGR, SDM, ACR
Hands-on experience on Avaya CM gateways like G450, G430, G650 Media gateways.
Working understanding of Avaya Breeze, Avaya Contact Center
Avaya Aura Routing ,Avaya aura Implementations & Servicing.
Good understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, VRF, DNS, etc.
Good understanding PSTN concepts like, TFN, DID, ANI, etc.
Worked on routing Protocols Like SIP and H323, TCP,TLS
Worked on Avaya Voice implementation Solution .
Customer satisfaction approach.
Campus Voice Network Design and Integration.
Enterprise Avaya Voice Network Design and Implementation.
Understanding of design concepts.
Good Understanding of Cisco IPT like CUCM, CUC will be added advantage.
Working experience in Vendor, OEM will be an added advantage.
Avaya Certification
Job Type: Full-time
Pay: $39,771.80 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: On the road
- 10 Days Ago
- AMERICAN HERITAGE BANK
-
Sapulpa, OK
OTHER
- Job Details Job Location: Sapulpa Main Bank - Sapulpa, OK Position Type: Full Time Salary Range: Undisclosed Travel Percentage: None CONTACT CENTER AGENT - BILINGUALJob Title: Contact Center Agent Dep...
- 24 Days Ago
- RadNet
-
Tulsa, OK
FULL_TIME
- Job Summary The Director of Contact Center Operations (DCCO), based in Tulsa, Oklahoma executes RadNet's mission by providing leadership, direction and oversight of the Tulsa Contact Center management...
- 1 Month Ago
- MCI Military Recruitment
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 16 Days Ago
- MCI Jobs
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 16 Days Ago
- MCI Careers
-
Oklahoma, OK
TEMPORARY
- LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
- 17 Days Ago
Inbound Contact Center Manager jobs at Popular Companies
- Americor
-
- At Americor, we've assembled a team of like-minded individuals deeply committed to addressing the debt crisis in the Uni...
- 4/23/2024 12:00:00 AM
- LHH
-
Richmond, VA
- Location: Richmond, VA Position Overview: LHH is seeking 15 highly skilled and experienced Call Center Managers to lead ...
- 4/23/2024 12:00:00 AM
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union! We’re on a missio...
- 4/23/2024 12:00:00 AM
- Bath Planet
-
Scottsdale, AZ
- Job Description Job Description Confirmation Call Center Manager Creating a fresh solution to bath remodeling, Bath Plan...
- 4/23/2024 12:00:00 AM
- Wsfs Bank
-
Newark, DE
- Job Description WSFS Bank is currently seeking a Contact Center Manager I The Contact Center Manager I will provide lead...
- 4/23/2024 12:00:00 AM
- Bath Planet
-
Tempe, AZ
- Job Description Job Description Confirmation Call Center Manager Creating a fresh solution to bath remodeling, Bath Plan...
- 4/23/2024 12:00:00 AM
- Work With Your Handz
-
Chattanooga, TN
- Job Description Job Description Job Opportunity: Call Center/Dispatcher Manager At our long-standing establishment in Ch...
- 4/23/2024 12:00:00 AM
- Apex Placement & Consulting
-
Kalamazoo, MI
- Are you a people person with a passion for problem solving? How about a company that has been around since 1980 providin...
- 4/22/2024 12:00:00 AM