Inbound Contact Center Manager jobs in North Las Vegas, NV

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Trainer
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview

    Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you!

    At Nevada Health Centers, we look for people who will embrace our vision of excellent service. Who have the desire to serve and make a difference in our communities. We value as an organization diversity and inclusion.

     

    Established in 1977, Nevada Health Centers is the largest provider of primary care for the uninsured, underinsured, and geographically isolated, with 17 health centers, three mobile health programs, and seven Women, Infants, and Children offices. Our mission: To provide access to quality healthcare services throughout Nevada. Our vision: To create an integrated, provider-led healthcare system that supports the delivery of safe, effective, quality-based primary care to all Nevadans.

    Qualifications

    • Bilingual in English/Spanish required
    • At least 3 years of experience in a contact center environment is
    • At least two years of experience in a position with training responsibilities preferred, preferably in a contact center/healthcare setting
    • Knowledge of medical terminology
    • Exceptional customer service leadership skills
    • Detail oriented and ability to handle multiple and shifting priorities
    • Process oriented and the ability to evaluate, design and implement efficient and effective processes
    • Excellent written and verbal English and Spanish communication and interpersonal skills
    • Ability to manage and prioritize multiple tasks in multi-disciplinary environment
    • Creative, independent team player capable of working within an organizational structure
    • Excellent data entry, oral and written communication Mathematical, PC literacy, keyboard, and problem solving skills

    Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability marital status, parental status, sexual orientation or any other category protected by law.

    Responsibilities

    The Contact Center Trainer will be responsible for all new hire training, refresher training for existing Call Center/Clinical Support Team Representatives and other identified training needs as well as the ongoing development and maintenance of the Panviva/Support Point call center software. The Contact Center Trainer will work directly with Contact Center management team to improve productivity, accuracy and internal/external customer service. The trainer is also responsible for shadowing all employees and reviewing calls to ensuring ongoing adherence to the training metrics.

    Some responsibilities include:

    • Develops teaching materials/process documents in Panviva Support Point for staff reference during and after training
    • Coordinates all new hire orientation and training to the contact center telephone technology as well as the NextGen medical record software and Panviva’s Support Point software
    • Training will include staff shadowing and call auditing to assure staff have the tools to meet expectations
    • Trainer with work collaboratively with the IT staff to assure all software changes and/or updates are shared with staff with appropriate training prior to roll-out
    • Trainer will work collaboratively with Practice Managers to assure all appointment/service requirements are clearly outlined in all training documents and any needed changes are addressed timely
    • Creates a positive work environment and supports contact center team members in providing excellent service
    • Provides training updates at all contact center staff meeting
  • 21 Days Ago

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Contact Center Supervisor
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you! At Nevada Health Centers, we look for people who will ...
  • 21 Days Ago

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Customer contact center
  • IQVIA
  • Las Vegas, NV FULL_TIME
  • Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
  • 27 Days Ago

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Member Solutions Specialist - Contact Center
  • Credit Union 1
  • Henderson, NV FULL_TIME
  • Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2022 We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas ...
  • 1 Month Ago

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Front Office Manager
  • Contact Government Services, LLC
  • Las Vegas, NV FULL_TIME
  • Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agenc...
  • 2 Days Ago

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Center Manager
  • Wax Center Partners
  • Henderson, NV FULL_TIME
  • DescriptionDo you want to work with an exceptional team who helps their clients look and feel fabulous?Does the idea of earning unlimited commission plus a generous bonus drive you to want to succeed?...
  • 18 Days Ago

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0 Inbound Contact Center Manager jobs found in North Las Vegas, NV area

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Customer Service Associate
  • 2K
  • Las Vegas, NV
  • Who We Are 2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. ...
  • 3/28/2024 12:00:00 AM

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Reservation Agent
  • The BLS Company
  • Las Vegas, NV
  • BLS, a leader in the ground transportation industry across the USA is seeking to hire Reservation Agents to be based at ...
  • 3/27/2024 12:00:00 AM

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Medical Equipment Customer Service Representative
  • Rotech Healthcare Inc.
  • Las Vegas, NV
  • OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound car...
  • 3/27/2024 12:00:00 AM

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Insurance Sales Personal Lines Producer
  • Cell Brokerage Risk Management Group
  • Las Vegas, NV
  • Job Description Job Description Salary Plus Commission POSITION OVERVIEW: This position is in Las Vegas and is not remot...
  • 3/27/2024 12:00:00 AM

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Bilingual Call Center Representative
  • Ascensus
  • Las Vegas, NV
  • Ascensus is the largest independent retirement and college savings services provider in the United States, helping milli...
  • 3/26/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • North Las Vegas, NV
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/25/2024 12:00:00 AM

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Customer Services Representative
  • US Corporate Solutions, LLC
  • Las Vegas, NV
  • Job Description Job Description At US Corporate Solutions, LLC, we're more than just a business, we're a family. We beli...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Healthcare Outsourcing Network, LLC
  • Las Vegas, NV
  • Job Description Job Description We are a company located in Wheat Ridge, Colorado with clients around the United States,...
  • 3/25/2024 12:00:00 AM

North Las Vegas is a city in Clark County, Nevada, United States, in the Las Vegas Valley. As of the 2010 census it had a population of 216,961, with an estimated population of 249,180 in 2017. The city was incorporated on May 16, 1946. It is in the Las Vegas–Paradise, NV MSA and is the fourth largest city in the state of Nevada. Located in the southwestern United States in the Mojave Desert, North Las Vegas sits north and east of Las Vegas. According to the United States Census Bureau, North Las Vegas has a total area of 101.4 square miles (262.6 km2), of which 0.04 square miles (0.1 km2), o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$88,122 to $126,515
North Las Vegas, Nevada area prices
were up 2.5% from a year ago

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