Inbound Contact Center Manager jobs in Murfreesboro, TN

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Benefits Contact Center Specialist
  • Robert Half
  • Hermitage, TN TEMPORARY
  • Are you well-versed in benefits, payroll, and HR policies? We are seeking a proactive and responsible individual to join our team as a Benefits, Payroll, and Talent Expert.


    Responsibilities:

    You will serve as a subject matter expert for Benefits, Leaves, Payroll, and Talent, providing resolutions to our customers on first contact whilst ensuring an exceptional customer experience. You will be charged with accurately interpreting, analyzing, administering, and articulating information of complex employee benefits and payroll.


    The role necessitates an understanding of all Talent and Leave of Absence policies and an ability to convey them effectively. You will have to evaluate problems, and if too complex, escalate the issues to the next level of support. All while operating in a call center environment, documenting and summarizing all interactions using the Deloitte Case Management System.


    You will also need to educate callers on how to retrieve information on Deloitte's intranet.


    Position Requirements:

    • Extensive knowledge of all Benefit, Payroll, and Leave programs and policies.

    • Ability to work independently and take initiative.

    • Excellent listening and communication skills.

    • Ability to work under pressure and in a team.

    • Strong problem-solving, analytical, technical, and research skills.

    • Ability to adhere to provided schedule.

    • Dedication to always providing an outstanding customer experience.

    Qualifications:

    • At least 1 year of customer service experience, including experience in a contact center via telephone (minimum of 6 months) and e-mail channels.

    • Familiarity with benefit and retirement plans, HR practices, leave and disability support, and payroll information is preferred.

    • An Associates or Bachelor’s degree.

    • Proficiency in Microsoft Outlook and Word.

    • Prior experience with HR (Talent) systems, Payroll systems, and web-based employee self-service applications is beneficial.


    We are looking for an individual who can adhere strictly to confidentiality principles and work well in a dynamic environment. If you possess these qualities, we would love for you to be part of the Robert Half team, working towards providing a distinctive end-to-end customer experience.


    Submit your application now and join our committed client-oriented team!

  • 3 Days Ago

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Contact Center Agent
  • SP Plus Corporation
  • NASHVILLE, TN FULL_TIME
  • Overview SP is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those ...
  • 4 Days Ago

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Director, HR Contact Center
  • Delek
  • Brentwood, TN FULL_TIME
  • Location: Brentwood, TN, US, 37027 Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, asphalt, renewable fuels, and convenience store reta...
  • 16 Days Ago

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Contact Center Specialist
  • Neighborhood Health
  • Nashville, TN FULL_TIME
  • Neighborhood Health is an innovative network of 11 community health centers in Nashville and Lebanon, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental service...
  • 1 Month Ago

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Director Contact Center AI Workflow Development
  • TriStar Centennial Medical Center
  • Nashville, TN FULL_TIME
  • This position is incentive eligible. Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Director Contact Center opening with Work...
  • 4 Days Ago

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Digital Marketing Associate
  • Inbound Marketing Agents
  • Nashville, TN FULL_TIME
  • Company DescriptionWho we are: Inbound Marketing Agents is a digital marketing agency located in Cannery Row in downtown Nashville. We specialize in inbound marketing, SEO, social media and website de...
  • 8 Days Ago

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0 Inbound Contact Center Manager jobs found in Murfreesboro, TN area

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Client Services Associate
  • First Family Wealth
  • Murfreesboro, TN
  • Who We Are First Family Wealth is a fee-based financial planning & wealth management firm with an emphasis on serving Ni...
  • 3/28/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Smyrna, TN
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

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Operations Analyst
  • Belle
  • Nashville, TN
  • About Belle is a fast growing engagement company that is revolutionizing home healthcare and it all begins with the feet...
  • 3/28/2024 12:00:00 AM

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Part-Time Branch Support Specialist (Customer Service)
  • Apria
  • Murfreesboro, TN
  • At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across ...
  • 3/27/2024 12:00:00 AM

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Customer Care Coordinator
  • Ingram Content Group
  • La Vergne, TN
  • **Customer Care Coordinator** * 14 Ingram Blvd, La Vergne, TN 37086, USA * Full-time **Job Description** is hiring for a...
  • 3/27/2024 12:00:00 AM

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Part-Time Branch Support Specialist (Customer Service)
  • Owens & Minor, Inc.
  • Murfreesboro, TN
  • At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across ...
  • 3/27/2024 12:00:00 AM

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Provider Relations Specialist
  • CareBridge
  • Nashville, TN
  • Provider Relations Specialist The Provider Relations Specialist position educates external users on the CareBridge platf...
  • 3/27/2024 12:00:00 AM

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Technical Support & Sales Representative - Work at Home (PPX)
  • Asurion LLC
  • Nashville, TN
  • **** **Technical Support & Sales Representative Work at Home (PPX)** **PURPOSE AND DESCRIPTION** As a **Technical Suppor...
  • 3/27/2024 12:00:00 AM

Murfreesboro is a city in, and the county seat of, Rutherford County, Tennessee, United States. The population was 108,755 according to the 2010 census, up from 68,816 residents certified in 2000. In 2017, census estimates showed a population of 136,372. The city is the center of population of Tennessee, located 34 miles (55 km) southeast of downtown Nashville in the Nashville metropolitan area of Middle Tennessee. It is Tennessee's fastest growing major city and one of the fastest growing cities in the country. Murfreesboro is also home to Middle Tennessee State University, the second largest...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$80,219 to $115,169
Murfreesboro, Tennessee area prices
were up 1.3% from a year ago

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