Inbound Contact Center Manager jobs in Massachusetts

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Project Manager
  • Maximus
  • Boston, MA FULL_TIME
  • Job Description Summary

    Job Summary

    Essential Duties and Responsibilities:

    - Primary responsibility for daily management functions including developing and implementing strategic plans and objectives for the project.

    - Responsible for management and oversight of project business units and resources, ensures compliance with all Service Level Agreements (SLAs) and key performance indicators (KPIs).

    - Ensure compliance with all internal and external requirements, program business rules, as well as state and federal regulations.

    - Oversee the quality and timeliness of contractually required reports and deliverables.

    - Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans.

    - Work with project and executive leadership to develop performance goals and objectives for the project and staff, and monitor the achievement of those goals.

    - Analyze daily, weekly, and monthly reports for performance measurement and efficiencies.

    - Identify potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly.

    - Provide direction to team members and resolve problems in a timely and professional manner.

    - Facilitate communication on project status, to include applicable corrective and preventive actions to leadership.

    - Ensure project budget and related financial schedules meet corporate requirements.

    - Assist in creation and implementation of innovative methodologies, process improvements, and corrective action plans to continually streamline and improve project operations, outcomes, and quality.

    - Develop, modify, and execute project policies, ensuring all project team members are in compliance. - Assist with issues and risk management, and participate in mitigation and contingency actions to address the risks.

    - Create and sustain an environment that motivates high performance, recognize and reward excellence of individuals and teams.

    - Perform other duties as assigned by leadership.

    Minimum Requirements:

    - Bachelor's degree with 5 years of project management experience.

    MAXIMUS Introduction

    Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

    EEO Statement

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

    Pay Transparency

    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

    Posted Max

    USD $120,000.00/Yr.

    Posted Min

    USD $90,000.00/Yr.
  • 21 Days Ago

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Registered Nurse - Contact Center (FT)
  • East Boston Neighborhood Health Center
  • Revere, MA FULL_TIME
  • Registered NurseFull-TimeRevere, MA$10,000 sign-on bonus for new full-time hires!The RN in the Contact Center provides nursing care primarily through telephone triage and consultation. She/he follows ...
  • 18 Days Ago

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Sr Manager, Workforce Management
  • Constant Contact
  • Waltham, MA FULL_TIME
  • As the Senior Manager of Workforce Management, you will be responsible for the management of Capacity Planning, Forecasting, Scheduling and Real Time Monitoring, supporting the 300 person global Custo...
  • 20 Days Ago

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Display and Paid Social Manager
  • Constant Contact
  • Waltham, MA FULL_TIME
  • We are seeking an experienced, highly motivated, creative and organized individual to join our growing team as our Display and Social Media Manager. This is a dynamic role that will require someone wh...
  • 1 Day Ago

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Procurement Category Manager
  • Constant Contact
  • Waltham, MA FULL_TIME
  • We are looking for an experienced Category Manager to strategically manage the spend across various human resources, facilities and general and administrative indirect spend categories. The successful...
  • 8 Days Ago

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Software Engineering Manager - Content Management System
  • Constant Contact
  • Waltham, MA FULL_TIME
  • Our culture thrives on the pillars of remote collaboration, diversity, and proactive thinking. Our teams are distributed across North America, united by a common goal: to drive innovation and foster a...
  • 4 Days Ago

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/29/2024 12:00:00 AM

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Call Center Manager
  • ProSolar Systems Caribbean
  • Fort Lauderdale, FL
  • Job Description Job Summary: Managing the call center operations on a day-to-day basis to ensure optimum performance and...
  • 3/29/2024 12:00:00 AM

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Call Center Manager
  • StevenDouglas
  • Decatur, AL
  • My client, a growing healthcare technology company, is seeking a Call Center Manager for its high-volume environment. Th...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$94,346 to $135,451

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