Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Do you enjoy going to work every day knowing that what you do makes a real difference in the lives of others? Do you get satisfaction from giving great customer service experiences, while receiving a great employee experience? If so, Wasatch Peaks may be the perfect place for you!
Wasatch Peaks Credit Union currently operates 6 branches in Weber County, Utah. Our foundation is a unique one, with 3 Credit Unions merging into one. The last merger occurred about 10 years ago, bringing together Weber, Alliance, and SummitOne Credit Unions. We serve our members guided by our simple yet powerful mission statement: Exceeding expectations one member at a time.
The Role
In this role, you are the first impression of Wasatch Peaks. Your member service efforts are vital to the members' experience and perception of our credit union. Your day-to-day tasks consist of helping members one-on-one with their needed transactions, including money transfers, online banking assistance, wire transfers, and more. We are looking for someone who loves to talk to new people every day and finds great fulfillment in the work they do.
Why You'll Love Wasatch Peaks
Requirements
Schedule
This position offers Part-Time employment, from 1pm-6pm with rotating Saturdays, but never work 6 days in a row. We are always closed Sundays.
If Wasatch Peaks sounds like the right fit, let us know by filling out our 5-minute application. We are excited to meet you!
Job Type: Part-time
Pay: $14.75 - $15.75 per hour
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Work Location: In person
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