Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Live, Play and Work in New Orleans
We are excited to be making NOLA home for our new US Headquarters. We will host an inviting workspace for team members to collaborate, connect, learn and grow in person together, and meet visiting team members and clients.
Experiences that create growth. Growth that creates experiences.
Here at 360insights you will be a part of a fast paced global team that is innovating and leading in the channel incentives and insights industry through our SaaS platform. You will be delivering great solutions and services for some of the world’s most recognizable brands all within an inspiring culture that has certified us as a Great Place to Work® in Canada, the USA and the UK.
At 360insights you will have lots of experiences and opportunities to grow in some way and the more experience you gain along the way, the more opportunities will open to you.
What you will be doing:
We are seeking a Business Development Manager to join our team. Look, we know this job is typically a stepping stone for many as they progress in their sales career. At 360insights we will equip you with all the skills and tools of the trade to be successful and if you work hard we also desire to provide the next couple of stones to step on down your career path.
Here’s what you’ll do: As a BDM you’ll help drive our team revenue’s top of the funnel new business growth in these ways:
Set initial Discovery Meetings with qualified personas and accounts.
Accelerate existing pipeline
Nurture target persona that are not ready to engage in a buying cycle today
Perform research to develop new account insights.
In the role you will:
What you’ll bring
We are a people-first organization, passionate about our culture which means that we live and breathe our values every day and in our interactions with team members and clients. Being people focused means shows up like this:
In each area of our business there are opportunities for personal and professional growth or to diversify into other disciplines, all supported by L&D and mentorship programs
No matter where you are in the world, we have comprehensive healthcare and retirement plans backed up by people-first policies that support a balanced lifestyle, generous vacation and family leave plans, recognition for the value you bring, employee led groups to keep you connected, company profit share bonus, stock options and much more.
We welcome all future Insighters, from all walks of life. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. We just want you to bring your authentic self, live our Be Real & Have Fun value, do your best work with us, so that together we can all grow and be successful together.
Job Type: Full-time
Salary: $50,000.00 - $60,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
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Work Location: In person
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