Inbound Contact Center Manager jobs in Louisiana

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Specialist
  • Essential Credit Union
  • Baton Rouge, LA FULL_TIME
  • Contact Center Specialist 

    Position Purpose

    Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Responsible for responding to members requests, inquiries and/or problems relating to products, services, procedures applicable to both the depository and lending functions, and digital programs.

    Duties and Responsibilities:
    • Receive member telephone calls originated in the contact center queue.
    • Respond to members’ requests, inquiries, and problems.
    • Verify information with member prior to disconnecting any calls/contact.
    • Handle member contacts thoroughly and concisely.
    • Monitor call volume and seek assistance during periods of high volume.
    • Solve issues related to either depository or lending functions.
    • Create member service requests for the Fulfillment Agent.
    • Explain and cross sells Credit Union products and services to members and potential members.
    • Recognize and consider the needs of the members to provide a superior online experience.
    • Identify opportunities to strengthen members’ relationships through additional product and service offerings.
    • Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
    • Support Credit Union service initiatives such as online services.
    • Stay abreast of services and product knowledge to handle most inquiries with minimum supervision.
    • Maintain productivity log, member call back list, etc. according to expectations.
    • Notify the Contact Center Assistant Manager or Manager if a problem, dispute, or complaint cannot be resolved at Contact Center Agent level.
    • Maintain an open line of communications with Contact Center Manager and Assistant Manager on all member correspondence, outstanding issues, and department procedures.
    • Maintain written procedures for position.
    • Follow regulatory procedures in accordance with Federal and State Regulations
    • Perform quality work within deadlines, with or without direct supervision, while adhering to company attendance policies.
    • Knowledge of Bank Secrecy Act.
    • Knowledge of Reg CC holds.

    Major Accountabilities:
    • Receive member telephone calls originated in the contact center queue.
    • Respond to members’ requests, inquiries, and problems.
    • Verify information with member prior to disconnecting any calls/contact.
    • Monitor call volume and seek assistance during periods of high volume.
    • Create member service requests for the Fulfillment Agent.
    • Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
    NOTE:  THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE.  IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME

    Job Specification

    High school diploma required and some college level preferred.


     Training Requirements:
    • Maintain working knowledge of Microsoft Office Products (word, excel, and office).
    • Use of desktop and laptop computers.
    • Working knowledge of other core systems.
    • Annual training to ensure compliance with NCUA requirements, rules, and regulations.

    Work Experience:
    • 1-2 years of previous experience in a financial institution setting.
    • Six (6) months credit union member service experience.

    Skills, Abilities, and Knowledge:
    • Ability to multi-task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
    • Problem solving and solid decision-making ability.
    • Excellent written and verbal communication skills.

    Physical Requirements
    Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

    Other Requirements
    Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.




     

  • 1 Month Ago

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Contact Center Representative
  • Baton Rouge Telco Federal Credit Union
  • Goodwood, LA FULL_TIME
  • Goodwood Office We are currently searching for a Contact Center Representative to join our team at the Goodwood Branch. If this sounds like you, we’d love to chat! Job Description Assists members and ...
  • 1 Month Ago

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Call Center Representative (Inbound)
  • DUDLEY DEBOSIER
  • Baton Rouge, LA FULL_TIME
  • Dudley DeBosier Injury Lawyers is a growing law firm with offices throughout Louisiana. We are seeking a motivated and customer-oriented individual to join our law firm as a Call Center Representative...
  • 20 Days Ago

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Inbound Sales Manager
  • APS Payroll
  • Shreveport, LA FULL_TIME
  • Job Description Summary: Responsible for managing, mentoring and training a team of Inbound Account Executives. Essential Duties and Responsibilities: Lead a team to sales quota attainment. Guide, mai...
  • 8 Days Ago

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The Storage Center Associate Manager 8068
  • THE STORAGE CENTER
  • Port Allen, LA FULL_TIME
  • Store #8068, Port Allen As an Associate Manager, you will responsible for assisting the Store Manager in the day to day operations of the storage facility. This position provides the opportunity to a ...
  • 1 Day Ago

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Start-Up Manager
  • Up Manager - Worley Careers
  • Cameron, LA FULL_TIME
  • Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.? Right now, we’re bridging two worlds...
  • 28 Days Ago

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Contact Center Manager
  • Stanford Federal Credit Union
  • Palo Alto, CA
  • Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union!Were on a mission ...
  • 4/24/2024 12:00:00 AM

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Call Center Manager
  • Godshall Recruiting
  • Duncan, SC
  • Salary: $65K to $80K What is your perfect fit? Would you like a later start to the work day? Is a generous amount of PTO...
  • 4/24/2024 12:00:00 AM

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Sr. Contact Center Manager
  • Americor
  • At Americor, we've assembled a team of like-minded individuals deeply committed to addressing the debt crisis in the Uni...
  • 4/23/2024 12:00:00 AM

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Contact Center Manager
  • Stanford Federal Credit Union
  • Palo Alto, CA
  • Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union! We’re on a missio...
  • 4/23/2024 12:00:00 AM

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Contact Center Manager I
  • Wsfs Bank
  • Newark, DE
  • Job Description WSFS Bank is currently seeking a Contact Center Manager I The Contact Center Manager I will provide lead...
  • 4/23/2024 12:00:00 AM

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Call Center Manager
  • Skill Demand
  • Portland, OR
  • Job Description Job Description Job Responsibilities: Relationship Management: Establish and maintain strong relationshi...
  • 4/23/2024 12:00:00 AM

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Call Center Manager
  • Godshall Recruiting
  • Duncan, SC
  • Salary: $65K to $80K What is your perfect fit? Would you like a later start to the work day? Is a generous amount of PTO...
  • 4/22/2024 12:00:00 AM

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Contact Center Operations Manager
  • Semmes Murphey Clinic
  • Memphis, TN
  • Job Type Full-time Description Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neu...
  • 4/21/2024 12:00:00 AM

Louisiana is bordered to the west by Texas; to the north by Arkansas; to the east by Mississippi; and to the south by the Gulf of Mexico. The state may properly be divided into two parts, the uplands of the north, and the alluvial along the coast. The alluvial region includes low swamp lands, coastal marshlands and beaches, and barrier islands that cover about 20,000 square miles (52,000 km2). This area lies principally along the Gulf of Mexico and the Mississippi River, which traverses the state from north to south for a distance of about 600 mi (970 km)) and empties into the Gulf of Mexico; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$82,679 to $118,703

Inbound Contact Center Manager in Altus, OK
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