Inbound Contact Center Manager jobs in Juneau, AK

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

S
Center supervisor
  • Sonepar
  • Juneau, AK FULL_TIME
  • At , we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our Associates and the different ways each of us contributes to our success.

    What keeps us at the forefront of progress? Our people . No matter where they work or who they are, we trust their individual skills and qualities and give them everything they need to reach their full potential.

    Our Leaders are focused on building customer centric strategies, inspiring, empowering and developing associates, adapting to change, and driving organizational efficiencies to deliver results.

    What you will do :

    • Provide leadership, organization, and direction to build a team capable of being profitable and meeting customer requirements
    • Drive DOTP to become part of your everyday culture
    • Build forecasts and drive strategic initiatives for market share growth.
    • Develop residential, commercial, and industrial customer centric strategies targeted around development and retention
    • Demonstrate strong sales leadership
    • Support account managers with sales goals and customer relationships
    • Develop and implement a Service Center business plan consisting of :

    o sales and gross margin management

    o expense management

    o asset management

    o associate development

    o community support

    • Management of daily operations of the Service Center
    • Monitor sell and cost overrides daily
    • Collaboration of contract and pricing implementation and maintenance with O / S
    • Ensures cycle count procedures are implemented and followed
    • Other duties as assigned

    What you will bring :

    • 5 years Industry Experience
    • 2 years Management or Supervisory Experience
    • Strong written and verbal communication skills
    • Clean driving record with no major infractions within previous 3-5 years
    • Strong Sales experience in both Contractor and Industrial Markets
    • Knowledge of NCE Operations

    Physical Requirements and Work Environment :

    • Office and Warehouse environments
    • Heavy phone and computer use
    • Travel to customer locations
    • Occasional heavy lifting of up-to 50lbs

    Why work for North Coast? Own your expertise and your future. Do you enjoy a good challenge? Great, because we value bold thinkers who are excited to take on challenging tasks.

    We strive to be the best and we share our success with our associates, customers, suppliers, and shareholders. We are always looking to expand our teams to continue to serve our customers and to grow our business.

    North Coast Electric, a family-owned business since 1913, became part of the Sonepar USA family in 2019. We have locations in Washington, Oregon, Idaho, Montana, Alaska, and Arizona.

    As a full line electrical distributor, we supply a wide range of electrical equipment to the electrical contractor, factory automation, industrial MRO, and commercial & institutional markets.

    401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long term and Short term disability, Life Insurance and a Definitive Career Path.

    About Sonepar USA

    Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services.

    Sonepar entered the US in 1998 and continues to grow due to strategic acquisitions and organic growth. Today, Sonepar serves the market through a network of companies with over 400 locations nationwide.

    For more information, visit .

    Last updated : 2024-02-27

  • 28 Days Ago

S
CALL CENTER SPECIALIST - Intermittent
  • SouthEast Alaska Regional Health Consortium
  • Juneau, AK OTHER
  • About Us: SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further t...
  • 21 Days Ago

D
Visitor Center Educator
  • Douglas Island Pink and Chum, Inc.
  • Juneau, AK PART_TIME
  • Job/ Internship* Title: Visitor Center Educator Duration: Seasonal guides needed between April 24th and October 7th, 2024 Location: Douglas Island Pink and Chum, Inc. – Macaulay Salmon Hatchery Hiring...
  • 1 Day Ago

U
Juneau Center Director
  • University of Alaska
  • Juneau, AK FULL_TIME
  • Job Number:527772 Classification:Administrative Specialist 4 Grade:Grade 80 Work type:On Campus, Staff Full-time Administrative Unit:University of Alaska Anchorage School/Business unit:UAA Chancellor ...
  • 1 Day Ago

S
CALL CENTER SPECIALIST
  • SouthEast Alaska Regional Health Consortium
  • Juneau, AK FULL_TIME
  • About Us: SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further t...
  • 2 Months Ago

S
Seasonal Merchandiser / Garden Center - Juneau
  • Smith Gardens, Inc.
  • Juneau, AK FULL_TIME
  • Smith Gardens is hiring Seasonal Garden Center Merchandisers! Positionruns late April - Mid July Who we are? Smith Gardens is one of the largest Annual & Perennial greenhouse growers in the Pacific No...
  • Just Posted

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Inbound Contact Center Manager jobs found in Juneau, AK area

B
Behavioral Health Clinician
  • Bartlett Regional Hospital
  • Juneau, AK
  • This position is open until filled. Bartlett Regional Hospital is searching for Behavioral Health Clinicians to join our...
  • 3/28/2024 12:00:00 AM

G
Lead Harbor Host
  • Goldbelt Incorporated
  • Juneau, AK
  • Overview As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights ...
  • 3/28/2024 12:00:00 AM

C
Harbor Technician Part-Time Limited
  • City & Borough of Juneau, AK
  • Juneau, AK
  • Salary: $21.65 Hourly Location : Juneau Job Type: Part-Time Limited Job Number: 202400299 Department: Docks & Harbors Op...
  • 3/28/2024 12:00:00 AM

C
Emergency Programs Grants Coordinator
  • City & Borough of Juneau, AK
  • Juneau, AK
  • Salary: $30.04 - $32.02 Hourly Location : Juneau Job Type: Full-Time Job Number: 202400306 Department: Administration Di...
  • 3/28/2024 12:00:00 AM

U
Territory Manager - Homer & Kodiak, AK
  • US Foods, Inc.
  • Alaska, AK
  • ESSENTIAL DUTIES AND RESPONSIBILITIES • Foster the customer relationship in a team based selling model. • Manage deliver...
  • 3/28/2024 12:00:00 AM

T
Custodian
  • Tlingit Haida Tribal Business Corporation
  • Juneau, AK
  • Subsidiary: KIRA Services Job Title: Custodian Job Location: Juneau Labor Category: Non-Exempt Clearance Requirement: N/...
  • 3/27/2024 12:00:00 AM

C
Senior Transaction Manager - Healthcare
  • CBRE
  • Juneau, AK
  • Senior Transaction Manager - Healthcare Job ID 154354 Posted 16-Feb-2024 Service line Advisory Segment Role type Full-ti...
  • 3/26/2024 12:00:00 AM

E
Travel Case Manager RN (Registered Nurse)
  • Endevis LLC
  • Juneau, AK
  • Job.com Healthcare is seeking a Case Manager Registered Nurse for 13 weeks for immediate opening in Juneau , AK. Looking...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the borough has an area of 3,255 square miles (8,430 km2), making it the third-largest municipality in the United States by area (the largest is Yakutat City and Borough, Alaska).[dubious – discuss] 2,716.7 square miles (7,036 km2) of it is land and 538.3 square miles (1,394 km2) of it (16.54%) is water. Central (downtown) Juneau is at 58°18′07″N 134°25′11″W / 58.30194°N 134.41972°W / 58.30194; -134.41972. The City and Borough of Juneau includes Douglas Island, a tidal island to the west of mainland Juneau. Douglas Island can be reached via the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$95,560 to $137,194
Juneau, Alaska area prices
were up 2.8% from a year ago

Inbound Contact Center Manager in Columbus, GA
Traditional call centers are the heart of customer service for many businesses.
February 11, 2020
Inbound Contact Center Manager in High Point, NC
Having a good coaching program in place is vital to success in improving efficiency.  Make sure your call center software includes a coaching and monitoring tool.
January 01, 2020
Inbound Contact Center Manager in Altus, OK
When customers call a business on the phone for support, the call center is where they land.
December 29, 2019