Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
At , we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our Associates and the different ways each of us contributes to our success.
What keeps us at the forefront of progress? Our people . No matter where they work or who they are, we trust their individual skills and qualities and give them everything they need to reach their full potential.
Our Leaders are focused on building customer centric strategies, inspiring, empowering and developing associates, adapting to change, and driving organizational efficiencies to deliver results.
What you will do :
o sales and gross margin management
o expense management
o asset management
o associate development
o community support
What you will bring :
Physical Requirements and Work Environment :
Why work for North Coast? Own your expertise and your future. Do you enjoy a good challenge? Great, because we value bold thinkers who are excited to take on challenging tasks.
We strive to be the best and we share our success with our associates, customers, suppliers, and shareholders. We are always looking to expand our teams to continue to serve our customers and to grow our business.
North Coast Electric, a family-owned business since 1913, became part of the Sonepar USA family in 2019. We have locations in Washington, Oregon, Idaho, Montana, Alaska, and Arizona.
As a full line electrical distributor, we supply a wide range of electrical equipment to the electrical contractor, factory automation, industrial MRO, and commercial & institutional markets.
401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long term and Short term disability, Life Insurance and a Definitive Career Path.
About Sonepar USA
Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services.
Sonepar entered the US in 1998 and continues to grow due to strategic acquisitions and organic growth. Today, Sonepar serves the market through a network of companies with over 400 locations nationwide.
For more information, visit .
Last updated : 2024-02-27
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