Inbound Contact Center Manager jobs in Indianapolis, IN

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Representative - Bilingual
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  •  

    POSITION TITLE: Contact Center Representative              

    REPORTS TO: Contact Center Manager

    PAY GRADE: 6,7

    DEPARTMENT: Contact Center  

    FLSA STATUS: Non-Exempt

     

    PURPOSE: The primary purpose of this position is to fulfill our Member’s First Pledge of Valued Relationships, Trusted Solutions.   To live out the pledge the position must deliver high quality service to both internal and external members.  The position responds to member inquiries and solves problems in a prompt and courteous manner which meets our Member Service Standards.

    CULTURAL EXPECTATIONS:

    • Adheres to Financial Center’s Policy and Procedures 
    • Acts as a role model within and outside Financial Center 
    • Maintains a positive and respectful attitude 
    • Communicates regularly with supervisor about department issues 
    • Demonstrates flexible and efficient time management and ability to prioritize workload 
    • Consistently reports to work on time prepared to perform duties of position 
    • Demonstrate enthusiastic support of corporate mission, core values and long term objectives.   
    • Resolves questions or problems on the basis of past precedent and interpretation of policy and procedural guidelines.  
    • Must be able to work independently while helping the Center reach its goals
    • Projects the professional image of the Credit Union
    • Work with team towards meeting stated Service Level Expectations
    • Meet department standards for acceptable error ratios in new accounts, GL posting, and transaction posting. Meet stated individual Service and Sales goals
    • Provide accurate, effective communications to members
    • Must be flexible enough to make changes and modify schedules to accommodate department needs when applicable. 

     

    ESSENTIAL DUTIES:

    • Receives member interactions by telephone, live chat or email and must determine purpose of the call and either transacts the business or refer them to the appropriate staff associate.
    • Must demonstrate an ability to effectively cross-share Credit Union products and services in order to deepen member relationships
    • Must be able to handle multiple tasks and function in a busy call center atmosphere.
    • Responsible for servicing the full range of Credit Union products and services
    • Assists members in resolving account problems or account research
    • Responsible for educating and enrolling members on Financial Center’s electronic services (Money Line, Financial Center Online, Bill Payer, The Hub, ATM & Check/Debit Cards)  
    • Must be proficient in all Credit Union electronic services in order to provide technical support for new or existing users of Financial Center Online, Bill Payer, and the Credit Union web site
    • Fields and effectively responds to member questions regarding services available, payroll deduction/direct deposit, share and loan interest rates, dividend calculations, and location and operating hours of Centers, etc.
    • Performs other duties commensurate with this position

     

    REQUIRED BACKGROUND:

    • High school education or equivalent
    • Should have two years previous experience at a financial institution or call center environment, familiar with related policy and procedures
    • Contact Center Representative I – Less than 2 years of similar or related Financial Institution experience.
    • Contact Center Representative II – Has 2 or more years of similar or related financial institution experience. Additional responsibilities include but may not be limited to:  Call escalations.
    • Expected to demonstrate a consistent ability to meet or exceed sales and service goals.
    • Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside/or outside the organization 
    • Work requires professional written and verbal communication and interpersonal skills.  
    • Should be familiar with the Credit Union bylaws, policies, procedures and state and federal laws effecting all operations of the Center.  Should have a thorough knowledge of all Credit Union products and services or become well versed in 90 days.
    • Professional service attitude, with effective follow up on work and any outstanding issues or member interactions.
    • Proficient in Microsoft Office and other Credit Union systems or become well versed in 90 days   

     

    WORK ENVIRONMENT: Work may require physical mobility within the general work area, continual communication with members, repetitive tasks and a high level of attention to security.  The work is performed in a general office environment.

     

  • 1 Month Ago

F
Contact Center Representative
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 1 Month Ago

F
Contact Center Representative - Full-Time
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 12 Days Ago

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Contact Center Support Expert
  • Insite Managed Solutions
  • Indianapolis, IN FULL_TIME
  • *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Type: Full-time, In-Office 7820 Innovation...
  • 13 Days Ago

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Contact Center Specialist
  • Industrial Federal Credit Union
  • Lafayette, IN FULL_TIME
  • Role:Provides members and potential members with fast, courteous, and accurate service on the phone; explains services; responds to problems; and directs members' phone calls to the appropriate area.E...
  • 13 Days Ago

A
Contact Center Representative
  • AAA Hoosier Motor Club
  • Indianapolis, IN OTHER
  • Job Details Job Location: College Park - 8751 Wesleyan Road - Indianapolis, IN Salary Range: Undisclosed DescriptionABOUT AAA HOOSIER MOTOR CLUB: Since 1902, AAA Hoosier Motor Club, headquartered in I...
  • 1 Month Ago

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0 Inbound Contact Center Manager jobs found in Indianapolis, IN area

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Delta Faucet Customer Support Specialist
  • Inktel Direct Corporation
  • Indianapolis, IN
  • ** Delta Faucet Customer Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** DELTA00...
  • 3/28/2024 12:00:00 AM

O
Welcome Coordinator
  • Oak Street Health
  • Indianapolis, IN
  • Description Company: Oak Street Health Title: Welcome Coordinator Role Description The purpose of the Welcome Coordinato...
  • 3/28/2024 12:00:00 AM

M
customer experience manager
  • Michaels Stores
  • Indianapolis, IN
  • customer experience manager page is loaded **customer experience manager** **customer experience manager** locationsIndi...
  • 3/28/2024 12:00:00 AM

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Customer Experience Specialist
  • Emarsys UK Ltd
  • Indianapolis, IN
  • Customer Experience Specialist Indianapolis **Customer Experience Specialist** Indianapolis Emarsys are an international...
  • 3/28/2024 12:00:00 AM

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Customer Experience Specialist
  • K Health
  • Indianapolis, IN
  • **Customer Experience Specialist** at K Health Indianapolis, Indiana, United States **Who we are** K Health is a venture...
  • 3/28/2024 12:00:00 AM

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Pharmacy Customer Associate - BioPlus Specialty Pharmacy
  • Elevance Health
  • Indianapolis, IN
  • Description BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance...
  • 3/27/2024 12:00:00 AM

C
Office Service Representative II
  • Canon Business Process Services, Inc.
  • Indianapolis, IN
  • Overview: Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and d...
  • 3/27/2024 12:00:00 AM

B
Sr Client Support Representative (remote)
  • Broadridge Financial Solutions
  • Indianapolis, IN
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/24/2024 12:00:00 AM

Indianapolis is in the East North Central region of the Midwestern United States, in central Indiana. According to the U.S. Census Bureau, the Indianapolis (balance) encompasses a total area of 368.2 square miles (954 km2), of which 361.5 square miles (936 km2) is land and 6.7 square miles (17 km2) is water. The consolidated city boundaries are coterminous with Marion County, with the exception of the autonomous municipalities of Beech Grove, Lawrence, Southport, and Speedway. Indianapolis is the 16th largest city by land area in the U.S. Indianapolis is within the Tipton Till Plain, a flat to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$84,351 to $121,101
Indianapolis, Indiana area prices
were up 1.3% from a year ago

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