Inbound Contact Center Manager jobs in Huntington, WV
Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Manager jobs
- Dayton Freight
-
Bidwell, OH
FULL_TIME
-
Overview
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Professional, positive and people-centered work environment
- Modern facilities
- Clean, late model equipment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
- Paid holidays (8); paid vacation and personal days
- 401(k) plan, Company Match
Responsibilities
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate’s objectives.
- Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
- Maintains excellent communication with external and internal customers
- Analyzes revenue statistics
- Identifies sales opportunities and develops customer solutions
- Keeps fully informed of competitor developments
- Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
- Develops sales/marketing action plans to maximize territory revenue
- Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
- Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
- Evaluates all freight claims
- Ensures that Service Center premises are protected and maintained
- Facilitates informational meetings with Service Center team members
- Effectively handles special assignments as directed
Qualifications
- Knowledge of the LTL/ Transportation Industry
- Managed Drivers and Dock Workers
- Managed a Sales staff
- Has been responsible for developing and following a budget
- Legally eligible to work in the United States
- Fluent in English
Benefits
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Professional, positive and people-centered work environment
- Modern facilities
- Clean, late model equipment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
- Paid holidays (8); paid vacation and personal days
- 401(k) plan, Company Match
manager, service center manager, service center, leader, servant leadership, transportation, operations, trucking, LTL, culture, great company, family, customer oriented
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- 1 Month Ago
- CorTech
-
Kimper, KY
FULL_TIME
- Join the team in providing global cryptocurrency participants with computing center construction, custody, and operation services. The Project Manager will LEAD a team whose mission is to provide cryp...
- 26 Days Ago
- Fourteen Foods Career Center
-
Ashland, KY
FULL_TIME
- When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
- 16 Days Ago
- Fourteen Foods Career Center
-
Pikeville, KY
FULL_TIME
- When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
- 17 Days Ago
- Anchor Project Center
-
Huntington, WV
FULL_TIME
- We are looking for a Case manager to enhance the quality of patient management, maximize satisfaction and promote cost effectiveness. The successful candidate will be accountable for the full patient ...
- 18 Days Ago
- Fourteen Foods Career Center
-
Flatwoods, KY
FULL_TIME
- When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
- 19 Days Ago
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- Huntington, WV
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0 Inbound Contact Center Manager jobs found in Huntington, WV area
- United Bank
-
Huntington, WV
- Job Description The Sales Associate is responsible for performing daily branch and customer service duties; providing cu...
- 4/22/2024 12:00:00 AM
- Centers
-
Huntington, WV
- Overview: CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for...
- 4/22/2024 12:00:00 AM
- BJs
-
Huntington, WV
- Responsibilities Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading...
- 4/22/2024 12:00:00 AM
- United Bank
-
Huntington, WV
- Job Description The Sales Associate is responsible for performing daily branch and customer service duties; providing cu...
- 4/22/2024 12:00:00 AM
- O'Reilly Auto Parts
-
Ashland, KY
- The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
- 4/21/2024 12:00:00 AM
- Buckle
-
Barboursville, WV
- Summary The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statem...
- 4/19/2024 12:00:00 AM
- Palco
-
Charleston, WV
- Customer Service Representative Palco is a visionary company pioneering an emerging health-care movement that empowers p...
- 4/19/2024 12:00:00 AM
- MedMetrix
-
Portsmouth, OH
- [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
- 4/18/2024 12:00:00 AM
About Huntington, West Virginia
were up 1.2% from a year ago