Inbound Contact Center Manager jobs in Houma, LA

Summary
Efficiently and effectively manage all aspects of branch operations by performing the following duties personally or through subordinates.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
 Exercise administrative control over functions of Banking Center including implementation of policies, procedures, and objectives.
 Oversee auditing procedures for Banking Center to ensure consistency in procedures.
 Maintain security controls of Banking Center to protect facilities against criminal and fraudulent activity and unnecessary risk or exposure.
 Evaluate performance of employees on a monthly basis and participate with coaching of employees in areas that need improvement.  Ensure Banking Center employees receive ongoing education to stay updated on policies, procedures, systems and products.
 Oversee Building Relationship performance.
 Develop and manage loan portfolio of consumer/light commercial account.
 Develop and manage deposit portfolio.  Promote additional business and attend to existing customers.  
 Maintain accurate credit records, reviewing collateral documentation and the servicing of collateral or supporting loan agreements.
 Ensure customer service standards are being met.
 Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.
 Talk to customers to resolve account problems.
 Comply with all applicable banking regulations, including Bank Secrecy Act.   Follows Red River Bank policies and procedures.  Attends or completes all required training.

Supervisory Responsibilities 
 Directly supervises 2 - 10 Banking Center employees.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies 
 To perform the job successfully, an individual should demonstrate the following competencies:
 Manages difficult or emotional customer situations; Responds promptly to customer needs.  Maintains confidentiality.  Displays ability to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.  Sets and achieves challenging goals.   Prioritizes and plans work activities; Uses time efficiently.  Reacts well under pressure.  Demonstrates accuracy and thoroughness.  Observes safety and security procedures.

Qualifications 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 
 Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Computer Skills 
 To perform this job successfully, an individual should have knowledge of spreadsheet and word processing software.

Physical Demands
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hand to finger, handle, or feel and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.  

Work Environment 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.