Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Nurse Manager is responsible for the daily operations as well as the overall delivery of patient care through promotion of safety and well-being of all patients throughout their assigned departments. They are responsible for the delivery of patient care through the nursing process of assessment, planning, implementation and evaluation. The Clinical Nurse Manager will direct and coordinate all nursing care for their assigned unit based on established clinical nursing practice standards. They will collaborate with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes. The clinical nurse manager supports the organization's vision and mission, utilizes knowledge of patient age and cultural diversity into the provision of patient care. They have an understanding of HIPAA policies and procedures, understands the importance of patient safety, and actively participate in patient safety through evidence-based practices.
Nurse managers are responsible for managing human and financial resources; ensuring patient and staff satisfaction; maintaining a safe environment for staff, patients, and visitors; ensuring standards and quality of care are maintained; and aligning the unit's goals with the hospital's strategic goals
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