Inbound Contact Center Manager jobs in Grand Forks, ND

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Operations Manager| Alerus Center
  • Oak View Group
  • Grand Forks, ND OTHER
  • Oak View Group

    Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

     

    We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

    • We treat each other fairly and with respect.
    • We act with integrity.
    • We have an entrepreneurial spirit.
    • We give back to our global community.

     

    More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

    Overview

    This Operations Manager reports to the Director of Operations and is responsible for assisting in the administration, planning, budgeting and direction for the operations of the Center including front and back of house services, technical services, information technology, conversion, custodial services, and equipment inventory control. Insures an effective and cost efficient program by controlling the Operations budget, and performs related day to day responsibilities as required.

     

    Coordinates all elements of facility operations including budgeting, purchasing, directs the operation and maintenance of the mechanical, electrical, HVAC, custodial, grounds, sound, lighting, a/v equipment, tele-communications systems, security, smoke/fire detectors and traffic control. Manager will serve as facility safety chairman to maintain a safe and secure facility for the public and employees.

     

    This role will pay a salary of $45,000 to $50,000.

     

    For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

     

    About the Venue

    Alerus Center, a 13,500-seat arena that can accommodate 22,000 for concerts, is the home of the University of North Dakota football team. The multi-purpose arena also hosts family shows, sporting events, banquets, weddings, conventions, and trade shows. Alerus Center features 14-luxury suites and a club lounge, as well as an adjacent 160,000-sq. ft. of convention and trade-show space, including a 26,000-sq. ft. grand ballroom and 12 meeting rooms.

    Responsibilities

    • Assists Director of Operations in the overall daily operation and maintenance of the facilities.  
    • Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
    • Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
    • Coordinate, and review the work plan for changeover, facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
    • Coordinate labor hours for staff, inmates and temporary workers. Report labor allocations to Director of Finance.
    • Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
    • Coordinate facility arrangements and monitor the work of contractors; including equipment rental and borrowing City/County equipment. Report any issues to General Manager immediately.
    • Ensure staff is working safely, efficiently and are aware of proper safety guidelines. Conduct monthly safety meeting.
    • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
    • Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
    • Develop and maintain an accurate record keeping system; including equipment maintenance and inventory logs.
    • Experience and working knowledge of tractors, forklifts, skid steers, arena grooming equipment, grounds keeping equipment, electrical, refrigeration, and plumbing.

    Qualifications

    • Minimum of three (3) years’ experience in an operations position in arena, convention center or public assembly facility with knowledge of set up/housekeeping and event coordination including progressive supervisory responsibility.
    • Bachelor’s degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred; High School Diploma (or equivalent) required.
    • Familiarity with OSHA requirements
    • Strong interpersonal skills required; including excellent verbal and written communication skills in the English language
    • Self-motivated with excellent organizational skills
    • Strong verbal and written communication skills in the English language
    • Must be able to work a flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.

     

    Strengthened by our Differences. United to Make a Difference.

    At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

    EEO

    Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

  • 22 Days Ago

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Manager Trainee
  • Menard, Inc Career Center
  • GRAND FORKS, ND FULL_TIME
  • Make BIG Money at Menards! Extra $3 per hour on Weekends Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Medical Insurance ...
  • 23 Days Ago

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Assistant Banquet and Catering Manager| Alerus Center
  • Oak View Group
  • Grand Forks, ND OTHER
  • Overview The Assistant Banquet & Catering Manager has the primary duty of managing the Banquets department. The Assistant Banquet & Catering Manager will actively recruit, supervise, coach, counsel, d...
  • 15 Days Ago

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Local Contact Person for Pharmacovigilance with Swedish and English language
  • NOR IQVIA RDS Norway
  • Oslo, MN FULL_TIME
  • As the Local Contact for Pharmacovigilance with Swedish and English language, you will act as local contact for Pharmacovigilance for customers requiring the services for their product(s). This role c...
  • 25 Days Ago

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Mental Health Specialist - Mentor Center
  • Sargent Rehabilitation Center
  • Grand Forks, ND FULL_TIME
  • Grand Forks Grand Forks, North Dakota Job Details Job ID: 4225013 Application Deadline: Posted until Filled Re-posted : April 25, 2023 Starting Date: August 22, 2023 Job Description THIS POSITION IS L...
  • 10 Days Ago

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Summer Tutor - Math/Science - Mentor Center
  • Sargent Rehabilitation Center
  • Grand Forks, ND FULL_TIME
  • Grand Forks Grand Forks, North Dakota Job Details Job ID: 4244442 Application Deadline: Posted until Filled Posted : May 3, 2023 Starting Date: Immediately Job Description Terms of Employment: Summer ...
  • 1 Day Ago

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0 Inbound Contact Center Manager jobs found in Grand Forks, ND area

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Full-Time Sales Teammate
  • Buckle
  • Grand Forks, ND
  • Summary The Sales Teammate position's primary responsibility is to fulfill our mission statement: "To create the most en...
  • 3/29/2024 12:00:00 AM

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Leader In Training
  • Buckle
  • Grand Forks, ND
  • Summary At Buckle, we target fashionable, friendly, energetic individuals who thrive in a competitive culture. As a Lead...
  • 3/29/2024 12:00:00 AM

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Assistant in Training
  • Buckle
  • Grand Forks, ND
  • Summary Buckle is seeking experienced and talented individuals who desire to take their skills to the next level. As an ...
  • 3/29/2024 12:00:00 AM

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Part-Time Sales Teammate
  • Buckle
  • Grand Forks, ND
  • Summary At Buckle, we target enthusiastic, ambitious individuals, who enjoy fashion and possess strong communication ski...
  • 3/29/2024 12:00:00 AM

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BIM Modeler
  • EAPC Architects Engineers
  • Grand Forks, ND
  • We have an exciting opportunity for a candidate with a strong design background who is eager to advance their career wit...
  • 3/29/2024 12:00:00 AM

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Shift Supervisor (Full-Time)
  • AutoZone, Inc.
  • Grand Forks, ND
  • AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum pr...
  • 3/29/2024 12:00:00 AM

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Patient Access Representative | Mayville Clinic | 40hrs/week
  • Sanford Health
  • Mayville, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/28/2024 12:00:00 AM

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Retail Sales Associate (Part-Time)
  • AutoZone, Inc.
  • Grand Forks, ND
  • AutoZone's Part-Time Retail Sales Associates drive sales through superior customer service by exceeding customer expecta...
  • 3/28/2024 12:00:00 AM

Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western bank of the Red River of the North in an area known as the Red River Valley. The term "forks" refers to the forking of the Red River with the Red Lake River near downtown Grand Forks. According to the United States Census Bureau, the city has a total area of 20.09 square miles (52.03 km2), of which, 19.91 square miles (51.57 km2) is land and 0.18 square miles (0.47 km2) is water. Since it is in one of the flattest parts of the world, the city has f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$77,857 to $111,779
Grand Forks, North Dakota area prices
were up 0.8% from a year ago

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