Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Carl Larson Cancer Center (CLCC) is a physician owned community oncology practice located at 275 Dry Hill Rd. in Beckley, West Virginia. As a well-established pillar in the community, our fundamental mission is to give our patients the highest quality, most cost-effective, and compassionate cancer care close to home. CLCC is comprised of 3 physicians and 9 advanced practice providers who provide comprehensive medical oncology, hematology, and radiation oncology. Our clinic offers patients comprehensive care by also providing diagnostic imaging, clinical laboratory testing, and infusion services within the clinic.
Since our organization was founded 35 years ago, we have been committed to serving our community and creating the best quality of life possible for the patients we serve. As we grow to best serve the needs of our community, we are excited to add another member to our care team!
Available Benefits include: 401k, Vision, Health, Dental, Life and disability insurances
Position Summary:
Requirements:
Clear All
0 Inbound Contact Center Manager jobs found in Charleston, WV area