Inbound Contact Center Manager jobs in Charleston, WV

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Inbound Referral Coordinator
  • Carl Larson Cancer Center
  • Beckley, WV FULL_TIME
  • Carl Larson Cancer Center (CLCC) is a physician owned community oncology practice located at 275 Dry Hill Rd. in Beckley, West Virginia. As a well-established pillar in the community, our fundamental mission is to give our patients the highest quality, most cost-effective, and compassionate cancer care close to home. CLCC is comprised of 3 physicians and 9 advanced practice providers who provide comprehensive medical oncology, hematology, and radiation oncology. Our clinic offers patients comprehensive care by also providing diagnostic imaging, clinical laboratory testing, and infusion services within the clinic.


    Since our organization was founded 35 years ago, we have been committed to serving our community and creating the best quality of life possible for the patients we serve. As we grow to best serve the needs of our community, we are excited to add another member to our care team!


    Available Benefits include: 401k, Vision, Health, Dental, Life and disability insurances

    Position Summary:

    • Maintain ongoing tracking and retrieval of appropriate documentation for inbound referrals.
    • Ensure complete and accurate patient data entry into EMR/practice management system.
    • Assemble and provide appropriate clinical information to providers.
    • Review referral appointment details and expectations about the referral with patients.
    • Ensure that referrals are addressed in a timely manner.
    • Notify patients of scheduled appointments via mail or phone.
    • Coordinate appointments in sequential order.
    • Strong customer service focus
    • Effective verbal and written communication skills
    • Teamwork orientation
    • Organized and able to manage competing priorities
    • Good judgment
    • Resourcefulness in problem-solving
    • Able to take and follow through with delegated tasks and accountability

    Requirements:

    • High school diploma
    • Medical Assistant Certification is preferred
    send a resume to sfloresca@clcancercenter.com
  • 21 Days Ago

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Center Human Resource Manager
  • Cedar Ridge Center - WV
  • Sissonville, WV FULL_TIME
  • Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
  • 1 Day Ago

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Call Center Manager -- Call Center -- General Hospital
  • Charleston Area Medical Center (CAMC) Health System
  • Charleston, WV FULL_TIME
  • Job Summary Responsible for the management of the CAMC Community Liaisons and all Call Center functions. Responsible for system analysis, system assurance, and technical support. Responsible for manag...
  • 10 Days Ago

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Pharmacy Manager Chemotherapy - DLCC -- Chemotherapy- DLCC -- Cancer Center Building
  • Charleston Area Medical Center (CAMC) Health System
  • Charleston, WV OTHER
  • Pharmacy Manager Chemotherapy - DLCC
  • 10 Days Ago

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Draftsman/ Records Center Manager
  • ALTIVIA
  • Dunbar, WV FULL_TIME
  • The Draftsman/Record Center Manager will support PSM (Process Safety Management) & OSHA 1910 requirements by maintaining the Piping & Instrumentation Diagrams (P&ID’s) and other Process Safety Informa...
  • 19 Days Ago

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Center Manager 1
  • UnitedHealth Group
  • Glen, WV FULL_TIME
  • Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every d...
  • 15 Days Ago

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0 Inbound Contact Center Manager jobs found in Charleston, WV area

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Eleanor, WV
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

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Strategic Account Relationship Manager (Remote)
  • School Specialty, LLC
  • Charleston, WV
  • Description People Passion Purpose Everything School Specialty offers is designed for one purpose - to help students suc...
  • 3/28/2024 12:00:00 AM

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Customer Care Specialist
  • United Bank Inc
  • Charleston, WV
  • **Location:** Charleston, WV, US, 25301 **Job Description** Our Customer Care Specialists are a key representative of Un...
  • 3/27/2024 12:00:00 AM

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Medical Equipment Customer Service Representative
  • Rotech Healthcare Inc.
  • Barboursville, WV
  • About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • The Staffing Resource Group Inc
  • Nitro, WV
  • Customer Service Representative SRG offers flexible staffing solutions with a national presence. We provide contract, co...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • The Staffing Resource Group Inc
  • Barboursville, WV
  • Customer Service Representative SRG offers flexible staffing solutions with a national presence. We provide contract, co...
  • 3/26/2024 12:00:00 AM

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Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Careerbuilder
  • Charleston, WV
  • Broadridge Financial Solutions Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote) Charleston , We...
  • 3/24/2024 12:00:00 AM

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Store Manager
  • Lids
  • Charleston, WV
  • About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We a...
  • 3/24/2024 12:00:00 AM

Charleston is the most populous city in, and the capital of, the U.S. state of West Virginia. Located at the confluence of the Elk and Kanawha rivers, the population during the 2017 Census Estimate was 47,929. The Charleston metropolitan area as a whole had 214,406 residents. Charleston is the center of government, commerce, and industry for Kanawha County, of which it is the county seat. Early industries important to Charleston included salt and the first natural gas well. Later, coal became central to economic prosperity in the city and the surrounding area. Today, trade, utilities, governm...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$78,967 to $113,372
Charleston, West Virginia area prices
were up 1.2% from a year ago

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