Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Centra Credit Union has an exciting opportunity as a Full Time onsite Contact Center Representative, in Columbus, IN.
The minimum starting wage for this opportunity is $22.15 per hour.
The Contact Center Representative is responsible for welcoming and engaging in meaningful conversations with our Member base and creating value while completing transactions with high accuracy. A Relationship Representative will develop to a high level of competency in educating and advising on financial solutions through products and services based upon Member needs and goals. This position is actively involved in incoming and outbound Contact Center calls and Retail Operations while adding value and executing on Centra Strategy and contributing to the safety and security of the Centra and Members in compliance with policy and procedure.
The position has a Learning Path to develop and grow their skills while transitioning from a Contact Center Representative I through Contact Center Representative III role. Team Members can reside in a Contact Center Representative III role or continue to pursue further development in Retail Operations or another career path.
ESSENTIAL FUNCTIONS:
This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.
EDUCATION & EXPERIENCE – (Equivalent combination of Education & Experience will be considered.)
Note: Hours of Operation are 8AM-6PM Monday thru Friday and Saturday 8:00AM to 2:00PM.
Centra is an Equal Opportunity Employer.
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