Inbound Contact Center Manager jobs in Berkeley, CA

COMMUNITY CENTER MANAGER

ABOUT THE POSITION

Community Center Manager(CCM) is responsible for completing organizational and management tasks that support a variety of projects, meetings and events in the Korean Community Center space. We are looking for a dynamic individual who loves organizing logistics, troubleshooting and interacting with a diverse population. CCM will play an important role in improving the reputation of the agency by enabling program and management staff to focus on the contents of events instead of worrying about the preparation and by enhancing the participants’ experience with the agency.

ONSITE EVENT COORDINATION:

• Schedule and manage calendars of all onsite events including partnership meetings, brown bag series, senior activity classes such as leadership education, yoga, breathing, taichi, dance, or healthy eating, community and youth wellness events and art/healing/trauma-informed training.
• Coordinate and manage all onsite events from invitation to post event activities including invitation, presentation preparation support, implementation and clean up.
• Organize third-party providers and vendors to deliver elements that can’t be produced in-house.
• Research options to help people decide on catering, entertainment, photography, and more.
• Collect and analyze feedback from participants to gauge satisfaction and success

OUTREACH SUPPORT:

• Support community health and mental health outreach with relevant program staff and coordinate with other team members across the Bay Area as needed.
• Lead support of staff organizational outreach efforts, including preparation and coordination.

OFFICE MANAGEMENT

• Screen general inbox emails and mail, and directing them to relevant staff
• Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
• Delegate office tasks to appropriate staff
• Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
• Reporting office progress to senior management and working with them to improve office operations and procedures
• Keep good record of onsite and outreach events, and office management
• Support bill.com account payables

REQUIREMENT AND SKILLS

• Familiarity with office gadgets and applications such as e-calendars and office and presentation equipment.
• Aptitude in troubleshooting, an excellent problem solver
• Ability to handle diverse personalities
• Outstanding organizational and time management skills.
• Excellent MS office, Google Suite, and other technology skills
• Excellent verbal and written communication skills, with attention to detail
• An understanding of social media and other marketing skills used to send invitations and promote events.
• A bachelor’s degree with 2 or more years of event coordination or office management experience.
• Must be able to work evenings and / or weekends to support events
• Ability to be self-directed

COMPENSATION

• $66,560- $70,720 depending on experience
• Full time/exempt position
• 100% employer-paid medical, dental and vision insurance. 401K match
• Standard vacation and sick days according to KCCEB personnel policy.

Application

Interested candidates should send a cover letter, resume, and 3 references to junelee@kcceb.org. Please include the position title in the subject line of your e-mail application.

About Korean Community Center of the East Bay

Since 1977, Korean Community Center of the East Bay (KCCEB) has been uniquely positioned to serve the Asian community in the Bay Area. After the 1965 Immigration Act which allowed for an influx of immigrants from Asia, KCCEB was one of five Bay Area organizations developed in the 1970s to support the resettlement and community health of Asian immigrants and refugees. KCCEB has evolved into a unique entry point for Korean and other immigrant and undocumented children, youth, adults, families, and seniors who have nowhere else to turn to for their essential support, including health access, social and legal counseling and case management, mental health, tobacco cessation education, and intimate partner violence support.

The Programs

KCCEB comprises three divisions namely the Community Wellness Program, the Community Health Access Program, and the Immigration Integration Program. The Community Wellness Program addresses the mental health and substance use prevention needs of Asians and Pacific Islanders in North and Central Alameda County, with a focus on monolingual low-income communities. The program raises mental health awareness, reduces mental health stigma with attention to a practice towards holistic healing and culturally-responsive trauma-informed services. The Immigration Integration Program creates access to legally authorized no-to low-cost immigration services that are needed for immigrants to transition into American life and become engaged members of society. The Community Health Access Program creates access to affordable health care and social services including healthcare enrollment and literacy education, social service support, case management and health promotion to seniors, a Korean language information and referral service, and community capacity building through the development of health advocates.

Job Type: Full-time

Pay: $66,560.00 - $70,720.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• San Leandro, CA 94577: Relocate before starting work (Required)

Work Location: Hybrid remote in San Leandro, CA 94577