Inbound Contact Center Manager jobs in Alexandria, LA

We’re seeking an exceptional Center Manager for our service facility. We need an experienced professional to manage it to the highest operational standards and excellence in customer satisfaction.

This is an exceptional opportunity for the ideal candidate who has a service and operations background in the automotive industry, is highly committed to delivering the best service experience to customers and can meet the position requirements listed below.

Management experience in an automotive environment is required.

Position Requirements:

• Learn and fully execute the Company's System of Operation – Understand it and deliver it consistently – every customer, every time.
• Operate with integrity and professionalism – Manage all aspects of center operation to the highest standards of quality and profitability:

Customer interactions, service, and satisfaction

Hiring and all aspects of good employee management

Service bay management

Inventory management, ordering, stocking

POS system maintenance

Safety & warranty prevention

Bottom-line profitability

• Build and lead a team of service-oriented technicians – Hire the right people, build skills, motivate & energize, train continually, foster a strong service mentality and team environment.
• Deliver an exceptional customer experience – Must have a genuine desire and ability to engage and please customers, build relationships, and create loyalty.
• Build the business – Participate in the effort to build strong center awareness and community connections and develop business opportunities within the local market.

Corporate owned facility with full benefits including Health Insurance.

What we offer: Competitive salary, Outstanding compensation package (including base salary, bonus plan, benefits), work environment, and the support, tools, and resources you need to run a successful operation.

Job Type: Full-time

Pay: $40,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• POS - Cashier: 1 year (Preferred)
• Lube Center: 2 years (Preferred)
• management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person