Inbound Contact Center Manager jobs in Aiken, SC

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Agent II (Bilingual)
  • SRP Federal Credit Union
  • North Augusta, SC FULL_TIME
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    Essential Duties and Responsibilities:

    • Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the "member benefit-based approach."
    • Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
    • May generate reports and/or complete project work as needed.
    • Processing routine to complex member transactions and account maintenance.
    • Offering or recommending products based on member needs.
    • Responsible for consistently meeting Contact Center goals and Key Performance Indicators.
    • Researches and resolves routine to moderately complex problems and inquiries.
    • Works as a member/leader of special or ongoing projects that are important to area/process improvement.
    • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
    • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external members.
    • Participates in regular product training exercises to maintain product knowledge.
    • Answers member questions through phone and email communication.
    • Needs to possess leadership qualities.
    • Be proactive in assisting peers and members in the area of the subject matter.
    • Provide assistance to members and co-workers that aligns with the completed specialty.
    • May be assigned other tasks by appropriate line supervision.

     

    Supervisory Responsibilities: There are no supervisory responsibilities with this position.

    Other Skills:

    •  Fluent Bilingual English - Spanish speaking -writing.
    • Great interpersonal and phone etiquette, including a pleasant, professional speaking voice.
    • Member Focused
    • Detail-oriented and able to multi-task.
    • Ability to apply common sense understanding of financial transactions and carry out detailed but uninvolved written or oral instructions.
    • Ability to solve problems involving a few concrete variables in standardized situations.
    • Ability to receive and respond appropriately to coaching and constructive feedback.

    Computer Skills:

    To perform this job successfully, an individual should have knowledge of Microsoft Office software, including Windows, Word, Excel, Outlook Email /Calendar, and Internet Explorer software. Experience with Symitar, Episys, Digital Insight and system is preferred, or PSCU or other core banking software. 

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Regularly required to stand; use hands to finger, touch, or feel and reach with hands and arms.  Frequently required to walk, stand, stoop, kneel, crouch, or crawl.  Occasionally required to sit, climb, and balance.  Frequently required to lift and/or move up to ten pounds and occasionally lift/or move up to twenty-five pounds. Regularly required to listen and interpret information received through spoken words and sentences in person and by the phone and accessed via the computer.  Regularly required to communicate information and ideas so others will understand both in person, on the phone, and via the computer. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

  • 5 Days Ago

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Performance Center Manager
  • Three Wire Systems
  • Augusta, GA FULL_TIME
  • MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best r...
  • 22 Days Ago

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Collision Center General Manager
  • Crash Champions
  • Grovetown, GA FULL_TIME
  • Champions Do More Crash Champions is home to a collection of team members driven by a deeply rooted purpose and guided by a powerful principle: Here, We Do More. It is the Crash Champions DNA and it i...
  • 1 Day Ago

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Center Store Manager
  • Food Lion
  • Saluda, SC FULL_TIME
  • Primary Purpose:Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Str...
  • 3 Days Ago

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Center Manager - Augusta, GA
  • Goodyear
  • Augusta, GA FULL_TIME
  • IMMEDIATELY HIRING!!! – APPLY TODAY!!! We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique a...
  • 3 Days Ago

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Assistant manager
  • Rent-A-Center
  • Augusta, GA FULL_TIME
  • Rent-A-Center - 263 BOBBY JONES EXPY ASM / Store Supervisor As an Assistant Manager at Rent-A-Center, you'll : Create the most rewarding, enjoyable, and supportive environment for the customers and co...
  • 16 Days Ago

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0 Inbound Contact Center Manager jobs found in Aiken, SC area

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Saluda, SC
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • The Miles Agency LLC
  • Columbia, SC
  • Job Description Job Description Allstate Customer Service Representative I am seeking an enthusiastic, well organized, m...
  • 3/29/2024 12:00:00 AM

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Licensed Wealth Services Administrator
  • Queensborough National Bank and Trust Co.
  • Augusta, GA
  • Support wealth team by providing support to administrative office duties as well as collaborating, developing and deploy...
  • 3/28/2024 12:00:00 AM

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2022 Customer Experience Manager - Consumer
  • Cuttingedgetraining
  • Augusta, GA
  • Job Description - 2022 Customer Experience Manager - Consumer (293060) **Job Description** 2022 Customer Experience Mana...
  • 3/28/2024 12:00:00 AM

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Member Service Representative - Waynesboro, GA
  • AgGeorgia Farm Credit
  • Waynesboro, GA
  • At AgGeorgia Farm Credit, we strive to build an inclusive team of employees and leverage our unique strengths. Become a ...
  • 3/27/2024 12:00:00 AM

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PT Customer Service Leader
  • Food Lion
  • Saluda, SC
  • Address: USA-SC-Saluda-605 Travis Avenue Store Code: Store 02822 Front End (7237538) Food Lion has been providing an eas...
  • 3/26/2024 12:00:00 AM

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Customer Service Account Associate
  • T-Mobile
  • Augusta, GA
  • Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entir...
  • 3/25/2024 12:00:00 AM

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PT Customer Service Leader
  • Food Lion
  • Augusta, GA
  • Address: USA-GA-Augusta-2803 Wrightsboro Road Store Code: Store 02860 Front End (7238585) Food Lion has been providing a...
  • 3/25/2024 12:00:00 AM

Aiken is the largest city in and the county seat of Aiken County, in the western portion of the state of South Carolina, United States. With Augusta, Georgia, it is one of the two largest cities of the Central Savannah River Area. It is part of the Augusta-Richmond County Metropolitan Statistical Area. Founded in 1835, it was named after William Aiken, the president of the South Carolina Railroad. It became part of Aiken County when the county was formed in 1871 from parts of Orangeburg, Lexington, Edgefield, and Barnwell counties. Aiken is home to the University of South Carolina Aiken. The p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$80,883 to $116,123
Aiken, South Carolina area prices
were up 1.5% from a year ago

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