Import Coordination Manager jobs in Lacey, WA

The Support Coordination Specialist ensures that the lives of the individuals we support are in alignment with their expressed needs and desires. They ensure continuity of support by being in a direct relationship with each individual and their legal representatives. They ensure that everyone’s team has the knowledge, training, and resources necessary to implement, maintain and document all support needs. Together with other Specialists, they promote a cohesive and respectful environment for each team that values our Direct Support Professionals and the work that they perform.

Supervisory Responsibility: Supervise Community Resources employees to comply with the DDA contract, WAC/RCW, DDA Policies, Community Resources Policies and Procedures, and our core practices and systems.

Ensure Direct Support Professionals meet accountability expectations of capability, impact, and effort. Provide training, mentoring, support, and oversight as needed to these employees. Formal or informal corrective action is provided as appropriate for the purpose of clarifying expectations and setting up Win/Win agreements to assist them in successfully meeting expectations.

Person Receiving Services New referral:

• Actively participates in referral assessment and evaluation and assist in deciding whether our services and supports are adequate to effectively support the individual’s needs, goals and preferences prior to giving consent for services.
• Coordinates with other specialists to ensure all necessary and required services and supports are organized and in place when a new person begins services.

Support and Services:

• Ensures plans are developed or modified in a timely manner and in accordance with contract regulations, while meeting the changing needs and preferences of individuals being supported.
• The Support Coordination Specialist assesses ongoing service delivery, effectiveness of current support strategies and documentation by providing day-to-day support, engaging in on-going conversations with each individual, their legal representative and their staff and by data collection and analysis, Personal Outcome Measures Interviews.
• Assess adaptive equipment needs of people being supported and ensure assistive and/or communication devices are obtained, utilized, and written into support plans. Ensure comprehensive training on all assistive equipment is provided and included on training checklists. In collaboration with the Team Trainers, ensures staff are trained on the proper use of all devices.
• Works with DDA case manager to ensure person’s needs are met as new challenges develop.
• In collaboration with Supported Living Administrator, develops team master schedule to ensure adequate levels of staff to provide services agreed upon during a person’s assessment. They support teams by creating temporary schedule changes to decrease open shifts, when necessary due to low staffing levels and emergency scheduling situations.
• The Support Coordination specialist provides the development, implementation, and instruction of supports for each individual using person-centered support ideology, Personal Outcome Measure Interviews and best practice positive behavioral support strategies. The plans are written honoring Community Resources' vision, mission, and values and meets the requirements of DDA.

Health

• Monitor teams response to an individual’s on-going health care needs and changes to ensure needs are met and documented. Attends health care appointments as needed.
• Ensures Psychotropic Medication guidelines are followed in collaboration with the person’s medical providers and direct support team.
• Coordinates the care and support that is offered during times of crisis in the person’s life such as a mental or physical health crisis.

Relationships:

• Develop and maintain relationships with each individual, their legal representatives and their circle of support.
• Proactively seeks input and feedback from individuals and their legal representatives to ensure each person’s concerns or issues are addressed and resolved quickly by communicating their needs to designated individuals, including plan for resolution and follow through as indicated.
• Ensure exceptional service remains in place by responding to big changes in people’s life and in irregular situations based on the needs of supported individuals, staff, families, and community members. Increasing their presence in people’s lives and guiding staff and their strategies of support that is offered.
• Develop and maintain relationships with case managers, other agencies, healthcare providers, employers, outside consultants, landlord, neighbors, emergency responders, and the public to reflect a high level of professionalism.
• Regularly update the Supported Living Administrator of events impacting individuals we support, as well as challenges and opportunities with a focus on continuous improvement of support and services and the systems in use to document that support.

Direct Support Professional Development:

• Build and lead strong performing teams and keep employees motivated, engaged, and maintain open lines of communication with Direct Support Professionals.
• Ensure that Direct Support Professionals receive training and are competent to provide excellent support, to use all systems and corresponding documentation, and to work together as a team in delivering supports using our philosophy as the foundation of training.
• Regularly review and approve skills and competency of employees in providing support, systems, and documentation.
• Ensures that employee is eligible to work independently by verifying that all required training has been complete.
• Ensures that employee has complete training and competency checklists on file for each person they support, and homes they work in.
• Train and mentor the team trainers to ensure they are knowledgeable on each individual’s personal, health care, behavioral support and community needs and are able to effectively train direct support staff. Ensure the team trainers understand and can competently complete person-specific training.
• Collaborate with teams to maintain written materials used for training purposes, including Team How-To Guides, training guides and training checklists.
• Conduct effective meeting facilitation that allows for discussion of delivery of services and group processing.
• Support, and mentor employees through the Peer-to-Peer Accountability process.

Other:

• Address quality, compliance, or other gaps/needs within services.
• Identify community training needs and communicate to Learning and Development Specialists to research and provide training based on trends from incident reporting data, support needs for people looking for services, and development of skills of staff and people receiving services.
• Collaborates with the team and Community Support Specialist (Swing) to coordinate follow up resolution to quarterly Quality Assurance Checklist.
• Collaborate with Emergency Contact team to coordinate response to Emergency Contact calls received related to Policy 6.12 and employee emergencies.
• Maintain Resources assigned in the Supported Living Services How To Guide.
• Emergency on call rotation
• Other Job Duties, as necessary.

Education and/or Experience:

• Experience supporting individuals with intellectual and developmental disabilities.
• At least 1 years’ experience in writing and documenting Person-Centered Support Plans or other related processes.
• Bonus but not required:
• Experience with state regulations, compliance, and quality initiatives.

Work Schedule:

• 40 hours per week
• Flexible Work Schedule based on team partnership assigned, generally working Monday through Friday.
• Non-Exempt, Overtime eligible position
• This position is a telework position, with primary work locations within the person receiving services’ home.

Job Type: Full-time

Pay: $22.70 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Olympia, WA 98502: Relocate before starting work (Required)

Work Location: Hybrid remote in Olympia, WA 98502