Implementation Specialist jobs in Pennsylvania

We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.

Who We Are:
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.

We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!


How You Will Contribute:

• Review and interpret global client documentation of payable activities (contracts, budgets, amendments, ICFs, and / or Greenphire-driven templates)

• Identify areas of quality risk and / or need in pursuit of a best-in-class client, site and patient experience

• Apply best practices to extract and configure client data into payable activities from source document(s)

• Collaborate and communicate with business partners to verify interpretation of payable activities

• Adhere to auditing and monitoring checklists and procedures

• Adhere to both internal KPIs and client-driven SLAs

• Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with clients and Client Delivery colleagues to achieve resolution and adhere to best practice

• Contribute to internal process documents to ensure study configurations are consistent and following best practices

• Partner with Product & IT teams to identify areas of enhancement across platforms

• Support Client Delivery in establishing and maintaining positive client relationships

• Perform other duties, assignments, and/or special projects as time or circumstances necessitate

For Consideration You Will Have:

• Previous experience in the pharmaceutical or CRO industry with contract management-related experience preferred
• Ability to dissect the key elements of clinical trial financial documents and identify payable activities
• Ability to handle high volume in a fast-paced environment
• Excellent writing skills
• A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience required
• Must have excellent analytical, organizational, communication, and interpersonal skills
• Exceptional time management skills to support shifting priorities and key client deliverables
• Strong attention to detail required
• Experience with Microsoft Word and Excel required