Implementation Specialist jobs in Minnesota

This position can be preformed remotely within MN.

Position Summary

The Implementation Specialist is responsible for the successful delivery of our technology to help our clients through the process. We are looking for an action-oriented individual who is motivated to truly understand client needs. With that understanding, you will internally advocate for, and articulate client needs gleaned during implementation processes in addition to externally translating the value of our technology to both senior executives and day-to-day operation managers.

Key Responsibilities

• Own the full customer implementation process, including running user training sessions, scoping out data integration needs, and ensuring a smooth and successful implementation.
• Set, communicate, and track against internal and external timelines project plans to ensure successful timely delivery of Points North technology.
• Clearly capture and articulate client needs to our development team to influence product features.
• Become a SME on our products, including understanding how technologies our solutions can be used to help our clients.
• Build sustainable relationships and trust with clients through open and interactive communication.
• Drive and accelerate user adoption through advising clients on product features.

Education and Experience

• Bachelor’s degree or equivalent industry experience
• 3 years enterprise Software implementation experience
• Experience in the financial services sector is a plus

Knowledge, Skills, and Abilities

• Comfortable communicating (verbal or and written) to clients, from executives to day-to-day operation managers.
• Independent problem solving and troubleshooting skills.
• Excellent organizational skills and attention to detail.
• Self-starter, always driving to ensure optimal client experience
• Able to balance multiple projects and prioritize potentially competing needs
• Spanish speaking a plus.