Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are a new healthcare at home company focused on improving the healthcare experience for all stakeholders by enabling health systems to establish Hospital at Home programs and treat patients beyond the four walls of a hospital. By leveraging telehealth, rapid response delivery, in-person visits, and other services, Hospital at Home programs allow health systems to divert patients from hospital emergency departments and provide the same level of care from the comfort of a patient's home. We launched a Hospital at Home program in partnership with a major health system and are in discussion with several other systems that are interested in replicating this model in the near-term. This venture is backed by Shields Health Innovations, which seeks to build innovative and impactful healthcare companies with a focus on sustainability through healthcare partnerships. Founded by Jack Shields, a 40 year healthcare entrepreneur who has both invested in and operated businesses across the healthcare ecosystem nationally, Shields Health Innovations was launched in 2021 with a mission to create the best healthcare businesses for patients.
Job Purpose:
Our Implementation Team is responsible for turning signed contracts with hospital partners into fully operational, high-functioning hospital at home programs. To do this, the Implementation Team works with each hospital partner to fully establish the program, which includes building strong and trusting relationships across the hospital (executives, clinical leadership, physicians, et al), evaluating existing workflows, developing and implementing new processes, working with one or more applicable vendors, connecting the hospital site to the Shields central hub, hiring and training team members, communicating then supporting the roll-out of the program, and many other activities. The Manager of Implementation is responsible for all efforts related to the company's implementation efforts with hospital partners. This person also helps to expand the breadth of the relationship while working with the hospital partner, so experience with account management and relationship-based selling are helpful. Given the close working relationships and the process/operational work that is required for a successful roll-out, there is significant travel to the hospital partner's location, typically working 4-5 days per week on-site.
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