Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Summary
The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and moveouts, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.
Essential Duties & Responsibilities
· Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.
· Ensures model apartments are in touring condition.
Orients prospective and current residents to the property.
· Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
· Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
· Follows up with all prospective residents via phone, mail or email.
· Converts phone traffic into scheduled appointments with prospective residents in order to tour the community.
· Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.
· Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.
· Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.
· Completes weekly leasing reports in accurate and timely fashion.
· Ensures all open and close procedures are completed daily.
· Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately.
· Responsible for shopping competitive properties.
· Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
· Assists with processing work order requests for residents and ensures work is completed in a timely manner.
· Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
· May be asked to assist with planning and implementing resident activities in order to increase resident retention.
· Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
Please reply to this ad to get a full copy of the job description. We are an equal opportunity employer.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
Experience level:
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Ability to Commute:
Work Location: In person
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