Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Why Springbrook :
Springbrook Software is the leader in cloud-based ERP and payments software for local municipal governments and special districts.
For more than 35 years, Springbrook has set the industry standard for how for how small and medium sized municipalities and utility districts operate with high efficiency, economy, and security.
Approximately 3,000 cities, towns, and districts in the United States, Australia, and New Zealand use our suite of modern, high-performance solutions to manage their finances, payroll, and utility billing.
We believe in a citizen-centric government that empowers its community with financial transparency, efficiency, and a seamless payment experience.
We offer employees a culture that emphasizes performance, productivity, and collaboration. You will be empowered and engaged working with like-minded individuals who are driven and enthusiastic about contributing to a market-leading software organization with proven technology.
While we are busy changing the world, we also strongly believe in having fun and excitement at work as well as encourage a collaborative and healthy work-life balance.
We also offer competitive salaries and excellent benefits.
Where you fit :
This high impact position is part of our XBP Support and Implementation team. The ideal candidate works closely with Sales, Implementation, Quality Assurance, and Development to provide implementation, training and support for the Forms Builder product customers.
This will be required to work an onsite / hybrid work schedule at the XBP main office in American Fork, UT.
RESPONSIBILITIES :
Required Qualifications :
Preferred Qualifications :
Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered)
Springbrook Software is an Equal Opportunity Employer. Springbrook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
All employment is decided on the basis of qualifications, merit, and business need.
Last updated : 2024-04-25
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