Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Who We Are:
At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system.
We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.
Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, and a growing number of remote staff across North America and the world.
Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.
Intermediate Software Implementation Specialist:
Journal Technologies is looking for a high-energy, results-oriented project professional to work on Litigation projects for our growing software and services company. The successful candidate will have a background in software rollouts including requirements gathering, environment setup and install, configuration/development, training, go-live, and support.
The Software Implementation Specialist (SIS) will work as a member of the Litigation team. The SIS is responsible for delivering contracted products and services such as reports, business rules, and general software configuration. The SIS will interact with customers as a primary representative for Journal Technologies as well as coordinate and complete a variety of activities in the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ Product offerings, our internal implementation processes, and the customer’s business processes.
Responsibilities:
Requirements:
Preferred Qualifications:
The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned.
Reports to: Program Manager
Location: USA; Remote
Why Journal Technologies?
Visit www.journaltech.com/careers for more information, but highlights include:
Equal Opportunity/Affirmative Action Employer: Employment at Journal Technologies is based solely upon the qualifications of the individual applicant, regardless of race (including traits historically associated with race, such as hair texture and protective hairstyles), ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. This policy applies to all personnel actions and decisions, including recruiting, hiring, discipline, training, transfers, compensation, benefits, promotions and terminations, leaves of absence, benefits, and other terms and conditions of employment.
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