Implementation Manager jobs in Normal, IL

NorthStar's Professional Services team is seeking an Implementation Specialist to join us in implementing our suite of software products.

NorthStar Utilities Solutions is a unique company that has served the utility community in North America and the Caribbean for more than 40 years.

We pride ourselves on delivering impressive customer service and standing apart as an industry leader. NorthStar is looking for people who are avid problem solvers, crave challenges, embrace technology, and grasp complex ideas.

This is an entry level position with potential for future enhancement.

This remote role welcomes candidates anywhere in Canada and the US. NorthStar collaborates with clients throughout North America and the Caribbean.

The work schedule is based on the Eastern Time Zone. This role requires travel up to 10%, and a valid passport is required.

What will be your impact?

• Provide quality implementation services to our clients, with a strong focus on customer service, technical skills, business expertise, and time management.
• Build and maintain effective relationships with clients, partners, vendors, and internal team members.
• Provide support on implementation projects backing up more senior implementation resources.
• The career path for this role would see you move into a lead delivery role or project management.
• Documentation keeping manuals and internal documents up to date.

What we are looking for :

• Education or on the job expertise focused on technology and business systems.
• Business process knowledge, a keen interest in learning and an aptitude for technology.
• Strong problem-solving skills with the ability to analyze information and make informed, independent decisions quickly and effectively.
• Proven ability to work independently on multiple projects in a team environment.
• Excellent interpersonal and communication skills.
• Liaison between PS and Support when transitioning clients.
• Experience in the Utilities industry or with Utility Billing and CIS applications is a strong asset but not a requirement.

What we can offer :

• Opportunity for challenging projects and professional growth.
• Strong team environment
• Ability to make impact in business processes and practices.
• Comprehensive benefit package
• And more!

How to apply

If you want to apply to this exciting opportunity, click 'Apply Now' to apply online. If this role does not align with your career goals, feel free to review all our current opportunities here or submit your resume to our Harris Talent Network here for future opportunities.

About Northstar :

NorthStar Utilities Solutions is a unique company that has served the utility community in North America and the Caribbean for more than 40 years.

Our team members have enabled us to have continuous growth and innovation. We pride ourselves on delivering impressive customer service and standing apart as an industry leader.

We are looking for people who are avid problem solvers, crave challenges, embrace technology and grasp complex ideas.

Click to learn more about NorthStar Utilities Solutions.

About Harris :

is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc.

CSI , symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals.

Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success.

Harris will continue to growth through reinvestment both in the people and products that we offer and making investments in acquiring new businesses.