Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Preferred Skills:
Primary Duties and Responsibilities:?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Other duties may be assigned.
PERFORMANCE FACTORS:
The performance factors described here are core abilities that will contribute to the incumbent successfully carrying out the assigned duties and responsibilities of this position and meeting the performance objectives of the key accountabilities.
SKILLS/ABILITIES:
EDUCATION/EXPERIENCE:??
Business Management degree or PMP preferred or equivalent work experience.
Position Summary:
The Implementation Project Manager is accountable and responsible for all aspects of a new client acquisition for the assigned modules. The key areas of responsibility are project management, requirements gathering, technology solution design, solution implementation/testing and customer support. A qualified candidate must be able to properly troubleshoot client issues and respond to customer inquiries in a timely and professional manner. This position will be primarily focused on our Payroll & TLM services for our clients.