Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
POSITION SUMMARY:
Under the general direction of the Principal Investigator or designee, the Implementation Specialist works closely with leadership in state agencies and their partners, as well as other state agencies and UMMS partnering faculty, to align resources and functions and develop an infrastructure to support implementation efforts and program improvement for improving client outcomes. The Specialist is a leadership role that will direct our Implementation Science Practice Program following the guidance of the Faculty Program Co-Chairs at iSPARC. The Implementation Specialist is responsible for the implementation of projects, promoting change in state service systems and other partner programs, and identification and marketing of faculty trainings and technical assistance programs to key stakeholders (e.g., mental health provider agencies).
ESSENTIAL FUNCTIONS:
REQUIRED QUALIFICATIONS:
SUPERVISION RECEIVED:
Under the direction of the Principal Investigator or designee
SUPERVISION EXERCISED:
This position oversees the iSPARC Technical Assistance Program team of staff members including a Research Coordinator and team of consultants tasked with supporting and preparing implementation science for technical assistance. Team is anticipated to grow with the project scope (e.g., addition of external and internal partners) and increased demands for implementation science).
ENVIRONMENTAL WORKING CONDITIONS:
Usual office environment
Flexible hours
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