Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Company Overview
Yellow Dog Software develops, installs, and services our own inventory management software for a wide range of hospitality clients, including restaurants and groups, large 5-star resorts & clubs, and now over 30% of major league sports stadiums.
We value traits like determination, ownership and proactivity. We like to move quickly, work hard, and take care of our people. If you have a proven track record of successfully leading project teams, a commitment to excellence in customer service, and a passion for doing things right, we'd like to speak with you.
Yellow Dog is a 2023 winner of the Top Work Places in Hampton Roads.
Software Implementation Manager
This is an in-office position based in Norfolk, VA.
We are seeking an experienced manager/leader for our enterprise implementation team tasked with servicing our new stadium and event venue clients. Typical implementation projects take 1-3 months from inception to completion. This role will be to provide leadership, focus and team accountability for client success.
The primary duties of this position involve leading people, developing processes, establishing order, and ultimately creating great customer experiences for new YD clients.
Specific responsibilities include:
Preferred Qualifications:
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
Compensation package:
Experience level:
Schedule:
Work Location: In person
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