IT Vendor Relationship Manager manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Manager leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Manager works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree. Typically reports to a head of a unit/department. The IT Vendor Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Vendor Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position: Technical Account Manager (TAM)
Type: Full-Time Position, Standard Office Hours
Location: Salt Lake City, Utah
Salary/Pay: $60K - $80K / Year - Commensurate with experience and education.
Apply At: https://app.eddy.com/careers/nexusit
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About the Company:
The company is celebrating 25 years as a premier Managed IT, Cybersecurity, and Cloud Services provider, that feeds the technology demands and network needs of small and medium- sized businesses in the Northern Utah market and beyond. Each of us makes up a brilliant team of dedicated intellectuals, with every role serving an absolute purpose. We are looking for people who will be part of our team and embrace our core values and culture.
Our Core Values:
Read more about our culture on our really Career Page: https://www.really.com/cmp/Nexus-IT-Consultants/about
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What We Offer:
Purpose of the Role:
The primary purpose of the Technical Account Manager (TAM) role is to be an ambassador and an advocate to create optimal outcomes and experiences for our esteemed clientele at all times. When needed, formulate and lead Client Success Teams to solve challenges for clients and improve their experience and outcomes.
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How You Create Value:
A Technical Account Manager creates value for Nexus IT by supporting our clients and building a high trust, long-term relationship with them. You do that by touching base with your designated clients frequently and facilitating communications between all our teams that would be working with them and their environment. You will also assist in defining, designing, and driving initiatives in the form of Technical Business Reviews to ensure the success of the client with our organization. You will work in identifying and assisting with sales and technical opportunities that benefit both Nexus and the Clients future growth.
Essential Duties and Responsibilities:
Key Success Factors:
Success in the Technical Account Manager role will require a growth mindset, dedication to collaboration, and commitment to excellence. This includes working closely with the Sales Team to ensure client expectations are being met and escalated service requests are prioritized appropriately. In addition, you will work closely with the leadership team to ensure all business goals are being met. The behaviors and skills needed to be successful in this role include:
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Experience and Education:
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Working Conditions:
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed or required.
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Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
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