IT Vendor Relationship Manager manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Manager leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Manager works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree. Typically reports to a head of a unit/department. The IT Vendor Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Vendor Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Facilitate the definition of project missions, goals, tasks, and resource requirements.
-Resolve or assist in the resolution of conflicts within and between projects or functional areas
-Develop methods to monitor project or progress; and provide corrective supervision if necessary.
-Responsibility for assembling a work plan for project team to prepare their technical or functional design, development and testing.
-Work with 3rd party vendors if needed and coordinate between internal and external resources.
-Keep project system of record up to date with latest status of project, milestones, risks and issues.
-Leverage MS Teams to manage and file project artifacts, and maintain meeting agendas and minutes.
-Proficient in MS Project, Excel and Word, PowerPoint and MS Project.
-Ability to lead and control meetings with numerous participants.
-Evaluates alternatives and finds solutions using a systematic, multi-step approach.
-Consults and provides advice, facilitates discussion and resolves conflict; establishes trust; builds and uses cross-functional relationships to accomplish work objectives.
Past project management success, both in results achieved and in use of project methodology and tools.
-Pro-active in developing and implementing strategies that significantly mitigate risk.
-Ability to drive project team to think out of the box to identify and develop innovative solutions and solve problems.
-Recognizes problems or situations that are new or without clear precedent.
-Excellent communications skills with ability to deliver complex ideas/thoughts into simple, memorable terms that colleagues, leaders can easily interpret.
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