IT Vendor Relationship Manager manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Manager leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Manager works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree. Typically reports to a head of a unit/department. The IT Vendor Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Vendor Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
The vendor relationship management role is a central point of contact and liaises between critical 3rd party vendors and the Bank’s Merchant Services line of business and control functions. This role will coordinate and manage key routines, track outstanding vendor deliverables, manage and track issues and escalations, as well as support contract development/negotiations and execution of third party management requirements.
Required Skills:
Highly organized and detailed oriented
Highly skilled with Microsoft office suite (Excel, Word, PowerPoint, Visio)
Clear, concise communicator
Has a bias for action and driving results
Ability to work independently and collaboratively at all levels within the organization
Ability to collaborate and lead cross functional work efforts in a highly matrixed environment
Acts with courage and conviction
1-2 years experience in the merchant acquiring industry or equivalent experience
Desired Skills
1-2 years experience of vendor relationship/third party risk management.
Proficient with Bank of America procurement applications
Minimum Education Requirement: Null
Shift:
1st shift (United States of America)Hours Per Week:
40