IT Vendor Relationship Manager manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Manager leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Manager works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree. Typically reports to a head of a unit/department. The IT Vendor Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Vendor Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
JOB DESCRIPTION:
7 years of experience. The Vendor Performance Manager is responsible for overseeing the day-to-day vendor relationship for a service provider across multiple business teams, including vendor performance, needs assessment, spend optimization, risk management, and alignment to department goals. A key portion of this role is to align performance and engagement of internal teams who are leveraging the vendor to ensure optimal delivery, address outsourced service needs, and forecast future needs. Works along leadership to oversee the lifecycle activities for existing contracts. Coordinates the negotiation and execution of contracts with the Legal department and leadership. Strong relationship management and the ability to influence internally and externally are key success factors in this role.
MAIN RESPONSIBILITIES:
EDUCATION:
Bachelors required, preferred finance, accounting, engineering
EXPERIENCE:
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