IT Vendor Relationship Manager jobs in Hoffman Estates, IL

IT Vendor Relationship Manager manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Manager leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Manager works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree. Typically reports to a head of a unit/department. The IT Vendor Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Vendor Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Vendor Relationship Representative
  • Lessen
  • Chicago, IL FULL_TIME
  • Lessen is one of the fastest growing companies in the real estate services industry.  Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place!  But we aren’t just a tech company.  We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients.  Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year.  Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.


    The Vendor Relationship Representative supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.

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    What You'll Do:
    • Develop and maintain positive vendor relations to ensure superior customer satisfaction
    • Receive and handle customer calls and email requests for services
    • Manage the scheduling and completion of all services assigned by customers
    • Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
    • Identify, research and resolve customer issues using the company’s web-based systems and databases
    •  Source new vendors to perform required services, as needed
    •  Resolve or escalate all disputes or un-satisfied service confirmations
    • Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
    • Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
    • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person
    • Enter information into our database and ensure consistency and accuracy
    • Be able to educate clients on the benefits of the Lessen service offering
    • Resolve most/all client and Affiliate issues without escalation
    • Remain on the queue and address all requests
    • Provide creative solutions to meet client needs and maximize value
    • Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
    • Provide management with recommendations to changes in procedures, as needed


    You Should Have:
    • Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook
    • Associate’s Degree or equivalent work experience (3 )
    • Account Management experience a plus


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    #IND2



    Why Lessen:

    ·        Competitive compensation

    ·        Dental, Vision, Life, Disability options

    ·        401K retirement savings plan

    ·        Paid vacation, federal and floating holidays

    ·        Maternity/Paternity Pay

    ·        Career advancement opportunities

    ·        All the tools you’ll need to be successful


    Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building.  Lessen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

  • 17 Days Ago

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IT Finance - Business Relationship Manager
  • Deerfield, Illinois
  • Deerfield, IL FULL_TIME
  • This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a s...
  • 1 Month Ago

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IT Business Relationship Manager - Bolingbrook, IL
  • AdventHealth Information Technology
  • Bolingbrook, IL FULL_TIME
  • Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resou...
  • Just Posted

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Vendor Manager
  • Stratus
  • Rolling Meadows, IL OTHER
  • Overview In this critical Vendor Manager role, you will play a pivotal role in supporting and managing strategic partnerships with our vendors. You will be responsible for sourcing, evaluating, negoti...
  • 1 Month Ago

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IT Business Relationship Manager, Advanced Surgery (Open to Remote)
  • Deerfield, Illinois
  • Deerfield, IL FULL_TIME
  • This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a s...
  • 9 Days Ago

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Vendor Data Manager
  • Bunzl
  • Morton, IL FULL_TIME
  • We are looking for an experienced leader with hands on expertise with vendor master data maintenance within an ERP system. As the Vendor Data Manager, you will be the backbone to the core vendor data ...
  • 18 Days Ago

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0 IT Vendor Relationship Manager jobs found in Hoffman Estates, IL area

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HR Process Owner - Time & Attendance
  • The Judge Group
  • Chicago, IL
  • Job Description Time & Attendance Transformation Lead - Erlanger, Kentucky or Chicago, IllinoisJob Summary:This is a lea...
  • 3/28/2024 12:00:00 AM

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Procurement - Sourcing Specialist
  • Resource Logistics, Inc.
  • Schaumburg, IL
  • This role will be responsible for building relationships with Engagement Managers and Contract Owners while supporting t...
  • 3/28/2024 12:00:00 AM

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Media Supervisor
  • PACO Collective
  • Chicago, IL
  • At PACO COLLECTIVE, we build brands. Brands that breathe inclusivity and diversity. Brands that live, experience, and co...
  • 3/27/2024 12:00:00 AM

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Procurement Manager, Parcel
  • Double Good
  • Willowbrook, IL
  • Double Good's mission is to create joy. We create joy with our delectable and award-winning popcorn. We create joy with ...
  • 3/27/2024 12:00:00 AM

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Category Manager- Indirect Procurement
  • LHH
  • Northbrook, IL
  • LHH is actively seeking a Category Manager- Indirect for a global manufacturing company in the Northbrook area. This is ...
  • 3/26/2024 12:00:00 AM

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Procurement Specialist
  • Transdev Inc.
  • Lombard, IL
  • Transdev U.S. has an exciting opportunity for a Procurement Specialist-Indirect to join our team. About Transdev: Cities...
  • 3/26/2024 12:00:00 AM

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IT Procurement Manager
  • Origami Risk LLC
  • Chicago, IL
  • Overview: As our IT Procurement Manager you will oversee the ordering and fulfillment of software, hardware, and supplie...
  • 3/26/2024 12:00:00 AM

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Associate Director, Strategy & Planning (CPG client)
  • Spark Foundry
  • Chicago, IL
  • Overview: The Associate Director, Strategy is the day-to-day steward on media issues for assigned brands, including accu...
  • 3/25/2024 12:00:00 AM

Hoffman Estates is a village in Illinois, United States. The village is located primarily in Cook County, with a small section in Kane County. It is a suburb of Chicago. As of the 2010 census, the population was 51,895, and as of 2017 the estimated population was 51,567. The village now serves as the headquarters for the Sears Holdings Corporation and the Midwest headquarters for AT&T and the American headquarters for Mori Seiki. The village owns the Sears Centre, home of the Chicago Bliss of the Legends Football League, the Chicago Slaughter of the Indoor Football League, and the Windy City B...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Vendor Relationship Manager jobs
$134,979 to $181,602
Hoffman Estates, Illinois area prices
were up 0.8% from a year ago

IT Vendor Relationship Manager in Bradenton, FL
This role will lead and support the vendor management lifecycle, working transversally with IT, purchasing, finance, and legal functions to support the vendor management discipline for technology at Seattle Genetics.
December 22, 2019
IT Vendor Relationship Manager in La Crosse, WI
Based on our compensation data, the estimated salary potential for IT Vendor Relationship Manager will increase 16 % over 5 years.
February 07, 2020
IT Vendor Relationship Manager in Frankfort, KY
The Vendor Relationship Manager must have experience with technology planning and budgeting as well as familiarity with effective vendor and supplier management strategies will all be critical to the success.
January 08, 2020