IT Vendor Relationship Manager manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Manager leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Manager works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree. Typically reports to a head of a unit/department. The IT Vendor Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Vendor Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Role name: | Deskside Admin |
Role Description: | ? Install, configure, upgrade, maintain and support desktop systems based on customer service requests.? Develop preventive maintenance procedures to avoid system failures.? Set user access rights and permissions and create VPN accounts for users.? Maintain servers, computers printers, and other software and hardware peripherals.? Take regular back-ups of server files and maintain disaster recovery operations.? Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.? Perform repairs and replacements of software and hardware peripherals.? Provide job trainings to new hires as needed.? Provide assistance to other Administrators when requested.? Perform failure analysis and determine corrective action plans.? Plan and execute allotted work within deadlines and maintain records of daily tasks.? Oversee inventory management of software and hardware components.? Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.? Install antivirus software and oversee software license renewals |
Competencies: | Desktop Management - Infrastructure Services (IS) |
Experience (Years): | 4-6 |
Essential Skills: | ? Install, configure, upgrade, maintain and support desktop systems based on customer service requests.? Develop preventive maintenance procedures to avoid system failures.? Set user access rights and permissions and create VPN accounts for users.? Maintain servers, computers printers, and other software and hardware peripherals.? Take regular back-ups of server files and maintain disaster recovery operations.? Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.? Perform repairs and replacements of software and hardware peripherals.? Provide job trainings to new hires as needed.? Provide assistance to other Administrators when requested.? Perform failure analysis and determine corrective action plans.? Plan and execute allotted work within deadlines and maintain records of daily tasks.? Oversee inventory management of software and hardware components.? Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.? Install antivirus software and oversee software license renewals |
Desirable Skills: | ? Install, configure, upgrade, maintain and support desktop systems based on customer service requests.? Develop preventive maintenance procedures to avoid system failures.? Set user access rights and permissions and create VPN accounts for users.? Maintain servers, computers printers, and other software and hardware peripherals.? Take regular back-ups of server files and maintain disaster recovery operations.? Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.? Perform repairs and replacements of software and hardware peripherals.? Provide job trainings to new hires as needed.? Provide assistance to other Administrators when requested.? Perform failure analysis and determine corrective action plans.? Plan and execute allotted work within deadlines and maintain records of daily tasks.? Oversee inventory management of software and hardware components.? Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.? Install antivirus software and oversee software license renewals |
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