IT Vendor Relationship Director jobs in Idaho

IT Vendor Relationship Director designs and implements the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Selects providers and oversees procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Director administers the request for proposals process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Director works closely with managers and teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree in a technical discipline. Typically reports to top management. The IT Vendor Relationship Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an IT Vendor Relationship Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

C
Director of Support Services
  • Corporate IT Solutions
  • Boise, ID FULL_TIME
  • Company Overview:

    Join our dynamic team at CIS, a distinguished Managed IT Services Provider (MSP) specializing in delivering comprehensive IT solutions. With over 15 years of experience, CIS has become a trusted partner for quick-service restaurants (QSR) and retail chains, providing tailored support services for networking technologies. We pride ourselves on our holistic approach, blending in-house expertise with cutting-edge third-party solutions to optimize network performance for our clients.

    Job Overview:

    CIS is seeking a strategic and experienced professional to assume the role of Director of Support Services. As the primary leader for our support department, you will play a critical role in ensuring operational excellence, delivering top-notch support for networking technologies, and exceeding the expectations of our QSR and retail chain clients.

    Responsibilities:

    • Leadership and Strategy: Lead the support departments, overseeing fault identification, break-fix escalation with service providers, and support for networking equipment, including routers, switches, firewalls, AP, and VoIP. Develop and execute strategies to enhance efficiency, responsiveness, and service quality.
    • Budgeting: Manage departmental budgets efficiently, ensuring cost-effective yet high-quality support services for our clients.
    • Process Improvement: Identify and rectify bottlenecks within current support processes, emphasizing reliability and risk-free implementation or support for networking technologies.
    • Performance Improvement: Foster a performance-driven culture, defining, measuring, and enforcing qualitative metrics to align with network reliability and efficiency goals.
    • SLA Management: Oversee and enhance SLAs, incorporating qualitative metrics related to issue detection, remediation, and proactive event notification. Ensure high levels of customer satisfaction through optimized network performance.
    • Training and Development: Develop comprehensive training programs for support staff, aligning with our blended approach of in-house and third-party technology for operational efficiency.
    • Metrics Evaluation and Enforcement: Implement and monitor qualitative metrics, enforcing standards to assess individual and team contributions in line with our commitment to excellence.
    • Direct Client Engagement: Act as a primary point of contact for key clients, ensuring their needs are understood and exceeded.
    • Technology Utilization: Evaluate and recommend improvements for all applications used by the support team, including help desk ticketing, IT monitoring systems, and communication platforms.

    Qualifications:

    • Education: Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or related field.
    • Experience: Minimum of 10 years' experience in IT support, with at least 5 years in a leadership role within an MSP environment, specializing in support services for QSR and retail chain clients.
    • Network Technologies: Expertise in networking technologies, including broadband fault identification and break-fix escalation with service providers. Familiarity with routers, switches, firewalls, AP, and VoIP.
    • Track Record: Proven success in improving processes, meeting SLAs, and driving customer satisfaction in the context of QSR and retail chain support services.
    • Skills: Strong strategic thinking, leadership, and decision-making skills. Excellent communication, interpersonal, and motivational skills.
    • Technical Acumen: Deep understanding of IT support systems and tools, with a knack for leveraging technology to solve operational challenges.

    We are looking for professionals with a passion for excellence in IT support, a strategic mindset, and a proven ability to lead and transform support departments in an MSP environment. If you are driven to improve processes, lead teams to achieve high-performance levels, and enhance the end-user experience within the dynamic landscape of QSR and retail chain support services, we encourage you to apply. Join CIS and be part of a team that shapes the future of IT support in the MSP industry.

    Job Type: Full-time

    Pay: Up to $140,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • Monday to Friday
    • On call

    Ability to Relocate:

    • Boise, ID 83704: Relocate before starting work (Required)

    Work Location: In person

  • Just Posted

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IT Director
  • Lewis-Clark State College
  • Lewiston, ID FULL_TIME
  • At a glance:Join the vibrant community at Lewis-Clark State College, nestled in the breathtaking LC Valley in Lewiston, Idaho! As their new IT Director, you'll not only shape the college's information...
  • 4 Days Ago

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Director of IT
  • West Valley Medical Center
  • Caldwell, ID FULL_TIME
  • This position is incentive eligible. Salary Estimate: $109387.20 - $164091.20 / year Learn more about the benefits offered for this job. The estimate displayed represents the typical salary range of c...
  • 1 Month Ago

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Director, IT Infrastructure and Operations
  • University of Idaho
  • Moscow, ID FULL_TIME
  • University of Idaho Director, IT Infrastructure and Operations Location: Moscow Division/College: Information Technology Services Employee Category: Exempt Pay Range: $125,000.00 annually or higher de...
  • Just Posted

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Director, IT Security
  • Savers / Value Village
  • Meridian, ID FULL_TIME
  • Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champio...
  • 9 Days Ago

A
Director of Infrastructure and IT Operations at University of Idaho
  • Another Source
  • Moscow, ID OTHER
  • At a glance The University of Idaho is seeking a Director of Infrastructure and IT Operations to lead a collaborative team, providing the opportunity for both on-campus engagement and remote flexibili...
  • 1 Month Ago

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Client Relationship Director
  • Kforce Inc
  • Pittsburgh, PA
  • Kforce is an award-winning professional staffing and solutions firm that provides strategic partnership in the areas of ...
  • 3/28/2024 12:00:00 AM

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Sales Executive
  • JPH Group Inc
  • Houston, TX
  • Job Description Job Description It's fun to work in a company where people truly BELIEVE in what they're doing! We're co...
  • 3/28/2024 12:00:00 AM

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Team Coordinator
  • One Spa World
  • Miami, FL
  • Position Summary OneSpaWorld is a worldwide provider and innovator in the fields of wellness, beauty, rejuvenation, and ...
  • 3/28/2024 12:00:00 AM

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Behavioral Health Administrative Specialist
  • Variety Care, Inc.
  • Oklahoma City, OK
  • Overview: Department: Integrated Health Services Position: Behavioral Health Administrative Specialist Employee Category...
  • 3/28/2024 12:00:00 AM

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Purveyor Relationship Specialist
  • Boar's Head Brand
  • Phoenix, AZ
  • Hiring Company: Delicatessen Services Co., LLC Overview: The Purveyor Relationship Team is a department that helps maint...
  • 3/27/2024 12:00:00 AM

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Illinois Community and Relationship Director
  • Greenhouse Scholars
  • Chicago, IL
  • Location: Chicago, IL About Greenhouse Scholars Greenhouse Scholars is a diverse community of leaders working together t...
  • 3/26/2024 12:00:00 AM

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Client Relationship Director
  • NETWOVEN INC
  • Pleasanton, CA
  • Job Description Job Description Job Description/Roles & Responsibilities Netwoven Inc., founded in 2001 by senior-level ...
  • 3/26/2024 12:00:00 AM

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Safety Administrator
  • Power Services Group, Inc.
  • Cape Coral, FL
  • Job Description Job Description Safety Administration Specialist Job Description Support the company-wide safety program...
  • 3/26/2024 12:00:00 AM

Idaho (/ˈaɪdəhoʊ/ (listen)) is a state in the northwestern region of the United States. It borders the state of Montana to the east and northeast, Wyoming to the east, Nevada and Utah to the south, and Washington and Oregon to the west. To the north, it shares a small portion of the Canadian border with the province of British Columbia. With a population of approximately 1.7 million and an area of 83,569 square miles (216,440 km2), Idaho is the 14th largest, the 12th least populous and the 7th least densely populated of the 50 U.S. states. The state's capital and largest city is Boise. Idaho p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Vendor Relationship Director jobs
$170,575 to $239,204

IT Vendor Relationship Director in Fairbanks, AK
It’s up to the IT managers in a firm to do their best to keep vendor relationships going strong.
January 17, 2020
IT Vendor Relationship Director in Everett, WA
If you’re worried about maintaining IT vendor relationships for your firm, here are some tips for avoiding common problems.
January 22, 2020
IT Vendor Relationship Director in Port Arthur, TX
On average, a Bachelor's Degree is the highest level of education for an IT Vendor Relationship Manager.
February 20, 2020