IT Vendor Relationship Director designs and implements the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Selects providers and oversees procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Director administers the request for proposals process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Director works closely with managers and teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree in a technical discipline. Typically reports to top management. The IT Vendor Relationship Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an IT Vendor Relationship Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Company Overview:
Join our dynamic team at CIS, a distinguished Managed IT Services Provider (MSP) specializing in delivering comprehensive IT solutions. With over 15 years of experience, CIS has become a trusted partner for quick-service restaurants (QSR) and retail chains, providing tailored support services for networking technologies. We pride ourselves on our holistic approach, blending in-house expertise with cutting-edge third-party solutions to optimize network performance for our clients.
Job Overview:
CIS is seeking a strategic and experienced professional to assume the role of Director of Support Services. As the primary leader for our support department, you will play a critical role in ensuring operational excellence, delivering top-notch support for networking technologies, and exceeding the expectations of our QSR and retail chain clients.
Responsibilities:
Qualifications:
We are looking for professionals with a passion for excellence in IT support, a strategic mindset, and a proven ability to lead and transform support departments in an MSP environment. If you are driven to improve processes, lead teams to achieve high-performance levels, and enhance the end-user experience within the dynamic landscape of QSR and retail chain support services, we encourage you to apply. Join CIS and be part of a team that shapes the future of IT support in the MSP industry.
Job Type: Full-time
Pay: Up to $140,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person