IT Vendor Relationship Director designs and implements the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Selects providers and oversees procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Director administers the request for proposals process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Director works closely with managers and teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree in a technical discipline. Typically reports to top management. The IT Vendor Relationship Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an IT Vendor Relationship Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Under the direction of the Chief Operating Officer, the Director of Information Technology is responsible for providing vision, leadership, and strategic direction to build a state-of-the-art campus technology infrastructure supporting the future needs of students, faculty, and staff in multiple and diverse graduate education programs. The Director partners with institutional administrators, identifying and executing information technology initiatives that support university-wide strategic priorities. The Director builds and leads a high-performing Information Technology team, ensuring an outstanding level of customer service to all members of the campus community. The position is part of the overall Touro University System (TUS) IT management team with a dotted line report to the TUS Vice President for Technology/Chief Information Officer (VP/CIO).
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SUPERVISORY RESPONSIBILITIES (if applicable): should reflect who the employee is supervising and what the expectations are.
The Director builds a high-performing Information Technology team and supervises IT Professionals responsible for providing a wide array of technology services to students, faculty, and staff across academic, administrative, and executive divisions. The Director is responsible for recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. The Director mentors and advises staff on issue resolution, service provisioning, and how to effectively manage and support the institution’s technology infrastructure.
CORE COMPETENCIES: Core competencies identify the knowledge, skills, and abilities an employee is expected to demonstrate.
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