IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
The IT Provisioning Analyst will be responsible for processing all aspects of account creation/deactivation and user access requests at San Manuel Band of Mission Indians and other tribal-owned properties. This position requires an understanding of user access mechanisms and proficiency in the use of various provisioning tools. This position will regularly interact with internal customers that include end-users, management, and HR thus requiring excellent customer service skills. Success means being highly organized, self-motivated, detail-oriented, and result-focused.
Essential Duties & Responsibilities
1. Provision and de-provision user access rights on various information systems. Assist with multifactor authentication and VPN supported technologies.
2. Manage incidents and requests related to all aspects of provisioning responsibilities. Troubleshoot account creation, access, transfer issues.
3. Provide support functions related to verification of end-user security. Execute audits and adhere to all IT and InfoSec policies and procedures.
4. Assist in the design, maintenance, and integrity of the role-based access structure.
5. Assist in documenting, analyzing, and streamlining application account provisioning processes.
6. Contribute to maintaining provisioning team dashboard with executive-level reporting on KPI’s, SLA’s and other relevant metrics on workload, trends, account tracking and issues. Recommend areas of improvement.
7. Assist in creating, reviewing, and updating a How-To knowledge base of provisioning processes.
8. Participate in projects and tasks related to provisioning/deprovisioning as required
9. Perform other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
Certificates/Licenses/Registrations
San Manuel Band of Mission Indians will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Job Type: Full-time
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Work Location: In person
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