IT Vendor Management Analyst jobs in Santa Cruz, CA

IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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IT Service Management Lead
  • University of California - Santa Cruz
  • Santa Cruz, CA FULL_TIME
  • JOB POSTING

    This position may be a fully remote position for U.S. residents. This is not a visa sponsorship opportunity.

    HOW TO APPLY

    For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.

    • How to Apply
    • Troubleshooting
    • Tips for Applicants
    • FAQ's

    INITIAL REVIEW DATE (IRD)

    Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

    The IRD for this job is: 02-25-2024

    ABOUT UC SANTA CRUZ

    UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

    DEPARTMENT OVERVIEW

    Information Technology Services (ITS) is the campus's centralized resource to support and amplify research, instruction, learning, and digital experiences at UC Santa Cruz. We are a group of over 200 diverse, enthusiastic people who produce extraordinary results. Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, resourceful, kind, and committed to inclusion.

    ITS strives to continually improve service quality, experience, and value for our students, faculty and staff. We are deeply committed to nurturing and strengthening an organization that values equity, work-life balance, and supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff.

    We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work from different backgrounds and practices, and who will support our aspirations to shape an increasingly diverse, equitable, and inclusive organization. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.

    University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, and Paid Holidays plus accrued vacation and sick leave. Visit the UC benefits page for more information at UC Compensation and Benefits.

    Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

    JOB SUMMARY

    Involves conceptualization, planning, designing, and implementing complete and integrated information technology (IT) solutions for campus, medical center, or Office of the President initiatives, departments, or the entire campus, medical center, or Office of the President. Work is based on implementing the vision of top management to establish IT conceptual architecture that is time-independent but allows for the implementation of specific technologies over time with the ability to smoothly transition technology changes. Demonstrates a keen understanding of departmental, campuswide, medical center, Office of the President, institution-wide and / or multi-organizational needs, and long-term goals. Researches and prototypes emerging technologies and approaches. Works on issues that impact project success or address future concepts, products, or technologies. Understands and coordinates with the campus, medical center, or Office of the President initiatives when appropriate, as well as various IT technology standards, best practices, and strategies for infrastructure growth. Often serves as a consultant to related management efforts.

    APPOINTMENT INFORMATION

    Budgeted Salary: $103,210 - $111,150/year. Salary commensurate with skills, qualifications and experience.
    Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

    Benefits Level Eligibility: Full benefits

    Schedule Information:

    • Full-time, Fixed
    • Percentage of Time: 100%, 40 Hours per Week
    • Days of the Week: Mon-Fri
    • Shift Includes: Day

    Employee Classification: Career appointment

    Job End Date: None

    Work Location: Remote

    Union Representation: Non-Represented

    Job Code Classification: 000657 (BUS SYS ANL 4)

    Travel: Never or Rarely

    JOB DUTIES

    40% - Develop and Support Service Management

    • Designs, implements, and evolves the Service Management Framework and other components of the ITS Service Management Program, which includes:
    • Works with groups and individuals across the ITS Division to align processes with organizational goals,
    • Oversees the curation, management, and publishing of the service catalog, by regularly collaborating with service owners, stakeholders, and relevant teams to update and maintain any changes in the services offered, service levels, or associated costs.
    • Generates and presents planning and strategy materials to advise groups and individuals on upcoming efforts.
    • Works with and guiding service managers to collect and disseminate information.
    • Leads and participates in Service Management projects.
    • Leads and supports projects to advance and improve service management capabilities on behalf of service teams, service areas, and/or the broader organization.
    • May provide complex feasibility analysis, project planning / schedule management, and project team leadership.
    • Develops, delivers, and evolves training for service managers and service teams on ITS Service Management processes and standards. Works with service managers to ensure understanding and cultural uptake of ITSM processes and approaches.

    40% - Process Development

    • Develops and supports processes, standards, and best practices related to the management of IT services including Incident Management, Problem Management, Knowledge Management, Service Level Management, and Change Management.
    • Provides matrix leadership around IT service management processes and practices for those in service manager roles across the organization, including creating and maintaining process flows and documentation, developing and delivering training materials to technical and non-technical personnel, mentoring service managers and teams, generating and updating process documentation, and advising groups and individuals on use and prioritization.
    • Works with individual service teams to establish and optimize processes through continuous improvement practices. Provides mentoring, support, and scaffolding for shared best practices across diverse service teams throughout the ITS division.

    20% - Service Performance Metrics and SLAs

    • Leads or supports efforts to define, track, and make visible service performance metrics.
    • Works with service teams across the organization to understand operational performance and facilitate continuous improvement.
    • Reports on progress to senior management and governance groups.
    • Evaluates and evolves metrics over time for customer focus, effectiveness, and alignment with strategic priorities.
    • Defines and monitors service level agreements (SLAs) for IT services. Works with stakeholders to negotiate SLAs and review performance against agreed-upon targets.

    REQUIRED QUALIFICATIONS

    • Bachelor's degree in related area and / or equivalent experience / training.
    • Expert knowledge of best practices for managing IT services, including the IT Infrastructure Library (ITIL).
    • Demonstrated ability to manage IT services, including service definition, design, delivery, and transition.
    • Experience working with governance or steering committees, advisory boards, or other complex decision-making groups or processes.
    • Knowledge of business process analysis, and the ability to translate business needs into technical requirements.
    • Demonstrated effective communication and interpersonal skills, including the ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
    • Demonstrated ability to work with others from diverse backgrounds.
    • Self-motivated and works independently and as part of a team.
    • Demonstrates problem solving skills and analytical skills
    • Able to learn effectively and meet deadlines.
    • Working knowledge of the ServiceNow ITSM Platform or other similar ITSM tool.
    • Experience in leading organizational change management activities and managing their impact across the unit or department.
    • Demonstrated Experience leading teams.
    • Agile / Certified Scrum Master.
    • ITIL Foundation Certification or equivalent training and experience.

    PREFERRED QUALIFICATIONS

    • Knowledge of technical disciplines such as software development, database management, infrastructure, technical support, or other IT functions.
    • General knowledge of common IT service management and development frameworks such as LEAN, Agile, CObIT, TOGAF.
    • Experience supporting technology in institutions of higher education.
    • ITIL Professional ITIL Expert Level Certification or equivalent training and experience.

    SPECIAL CONDITIONS OF EMPLOYMENT

    • Selected candidate will be required to pass a pre-employment criminal history background check.
    • Ability to work long periods of time at a computer with or without accommodation.
    • The selected candidate has the option to work a hybrid work schedule. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
    • Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
    • The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
    • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

    SAFETY STATEMENT

    All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

    EEO/AA

    The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.


     

  • 1 Month Ago

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IT Security Analyst
  • Encompass Community Services
  • Santa Cruz, CA FULL_TIME
  • About Us: At Encompass Community Services we provide our community with a wide range of services related to family & social well-being, early childhood education, behavioral health, housing and more. ...
  • 7 Days Ago

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Data Management Services Analyst
  • University of California Santa Cruz
  • Santa Cruz, CA FULL_TIME
  • Data Management Services Analyst Location: Santa Cruz Job ID: 48119 JOB POSTING NOTIFICATIONS UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals...
  • Just Posted

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Access Management Business Analyst
  • University of California - Santa Cruz
  • Santa Cruz, CA FULL_TIME
  • JOB POSTING This position is not eligible for visa sponsorship. HOW TO APPLYFor full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance...
  • 1 Month Ago

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Python Developer
  • 360 IT Professionals
  • Santa Cruz, CA FULL_TIME
  • Company DescriptionUS IT solutions is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and I...
  • 13 Days Ago

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Senior IT Network Engineer
  • Joby Aviation
  • Santa Cruz, CA FULL_TIME
  • Joby OverviewLocated in Northern California, the team at Joby Aviation is driven by our goal of creating an affordable, all-electric air transportation system. Imagine a piloted air taxi that takes of...
  • 20 Days Ago

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0 IT Vendor Management Analyst jobs found in Santa Cruz, CA area

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Senior Behavior Analyst (BCBA)
  • Spectrum Center Schools and Programs
  • San Jose, CA
  • Spectrum Center Schools and Programs, a growing, dynamic organization with a social mission to offer hope, is seeking a ...
  • 3/29/2024 12:00:00 AM

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System Analyst - Remote
  • Intelliswift Software Inc
  • San Jose, CA
  • Job Title: System Analyst/Business Analyst Location: Remote Duration: 10 months Contract Type: W2 only Pay Rate: $40-$45...
  • 3/29/2024 12:00:00 AM

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Software Application Developer (ServiceNow platform)
  • Harvey Nash
  • Santa Clara, CA
  • Here are some of the specific details: Job Title: Software Application Developer (ServiceNow platform) Location: Santa C...
  • 3/29/2024 12:00:00 AM

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Salesforce CPQ Developer (APPTUS or Congo CPQ)
  • Diverse Lynx
  • San Jose, CA
  • Candidate must have hands-on implementation experience with Salesforce.com CPQ implementations and custom integrations. ...
  • 3/29/2024 12:00:00 AM

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Investment Banking Associate
  • Cohen & Company Capital Markets
  • Menlo Park, CA
  • About Cohen & Company Capital Markets Cohen & Company Capital Markets ("CCM") was established in 2021 with a firm commit...
  • 3/28/2024 12:00:00 AM

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Clinical Data Manager/Analyst
  • US Tech Solutions
  • South San Francisco, CA
  • Duration: 05+ months contract Job Description: As a Clinical Data Manager/Analyst in the Quantitative Sciences organizat...
  • 3/25/2024 12:00:00 AM

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Management Analyst/Senior Management Analyst
  • Superior Court of California, County of Santa Clara
  • San Jose, CA
  • Job Description Job Description Under general supervision, expected to perform various complex analytical duties in supp...
  • 3/25/2024 12:00:00 AM

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Senior Behavior Analyst (BCBA)
  • Spectrum Center Schools and Programs
  • San Jose, CA
  • Spectrum Center Schools and Programs, a growing, dynamic organization with a social mission to offer hope, is seeking a ...
  • 3/6/2024 12:00:00 AM

Santa Cruz (/ˈsæntə ˈkruːz/, Spanish: Holy Cross) is the county seat and largest city of Santa Cruz County, California. As of 2013 the U.S. Census Bureau estimated Santa Cruz's population at 62,864. Situated on the northern edge of Monterey Bay, about 32 mi (51 km) south of San Jose and 75 mi (120 km) south of San Francisco, the city is part of the 12-county San Jose-San Francisco-Oakland Combined Statistical Area. Santa Cruz is known for its moderate climate, natural environment, coastline, redwood forests, alternative community lifestyles, and socially liberal leanings. It is also home to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Vendor Management Analyst jobs
$68,177 to $89,729
Santa Cruz, California area prices
were up 2.5% from a year ago

IT Vendor Management Analyst in Schenectady, NY
This role will report to the Director of Software, Risk, and Vendor Management of Production Services.
February 20, 2020
IT Vendor Management Analyst in Tallahassee, FL
Researches, analyzes and evaluates vendors and recommends new vendor purchases.
February 11, 2020
IT Vendor Management Analyst in Los Angeles, CA
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world.
December 08, 2019