IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Walmart
Location: San Bruno, CA (1-2 days in office required)
Duration: Through 1/31/2024 - However based on performance will get extended far beyond this.
Notes from Manager:
What are the top 3 skills needed/required?
1. Great understanding of Salesforce ecosystem and how Salesforce CRM works in general.
2. Hands-on experience with Salesforce record updates and changes
3. Clear communication and documentation skills
What skills and/or experience would separate the top candidate?
1. 1 - 5 years of experience as a BA, BSA, or Salesforce operations or Sales Operations would be great
2. If the candidate has Digital Media, Advertising and Marketing, or been part of Sales Operations in the past, it is a huge plus.
o What makes a candidate profile stand out to you?
1. Succinct and concise resume that’s clear to read and easy to understand. (one-page resumes are always great)
2. A short summary of recent experiences will allow me to go through more resume faster.
3. But in terms of skills, the ones I mentioned above would suffice.
What will this person’s day-to-day responsibilities be?
1. JIRA ticket
2. Process documentation
3. Request intakes from stakeholders
4. Making changes in Salesforce
What is the project this person will be working on?
1. Contact and Account clean up.
2. De-Duping
3. Change managements.
4. Documentation
5. Process enhancements
Description:
Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization’s systems and capabilities. Analyzes business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assists in the business process redesign and documentation as needed for new technology. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. Educates the IT organization on the direction of the business. Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise’s competitive edge. May make recommendations for buy versus build decision.
Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience. Typically has 1 to 3 years of relevant technical or business work experience.
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