IT Quality Assurance Process Consultant jobs in Holyoke, MA

Collaborate with QA Manager to review, quality check, and clean data sets

Provide a high level of attention to detail and consultative service skills with interactions of staff

Participate in development of training plans for data utilization

Acts as project coordinator for all Clinical Quality related projects such as establishing KPIs, Quality Assurance Plans, monitoring, and reporting on compliance

Responsibility for problem solving, assessing processes and issues, and collaborating with staff and providers to develop solutions resulting in efficient and functional workflows for end users of our software application.

Identifies, assesses, troubleshoots EHR related issues as they occur, and sees through to full resolution.

Coordinate documentation and training.

Maintains proper user control by adding and deactivating users and updating credentials as necessary

Maintains confidentiality of all patient/client and employee information

Collaborates with Program Directors to disseminate and review data as required

Participates in agency meetings and in-services. Completes staff training as required

Other duties as assigned

High School Diploma or equivalent

Minimum 2 years of experience with data analytics

Minimum 2 years of (EHR) Electronic Health Records technical support, training, and administration experience preferred

Experience in supporting behavioral health programming

Extensive knowledge of and experience with various computer programs including Word, Excel, and Outlook.

SQL experience is a plus!

Excellent communication skills

Ability to formulate positive collaborative relationships with the program managers and staff

Ability to work remotely

Health, Dental & Vision

3 weeks paid vacation

11 Paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)

Generous sick time including mental health days

401k retirement plan with up to 4% match

Voluntary short and long-term disability

Voluntary Life Insurance

Dependent care savings account

Mileage reimbursement

Longevity award - Monetary bonus and a vacation day annually

Company provided laptop and cell phone

Opportunity for professional growth

Supervision for licensure provided

Tuition Reimbursement

Personal cell phone discount

Full Time - Salary starting at 50k