IT Quality Assurance Process Consultant jobs in Brookline, MA
IT Quality Assurance Process Consultant develops quality assurance, compliance, and implementation plans for individual IT functions that support the organization's overall service and software quality standards. Advises function leaders on best practices for the deployment of QA methodologies and processes. Being an IT Quality Assurance Process Consultant designs and incorporates plans for each function that drive quality service and product deliverables. Establishes a performance monitoring program and designs metrics that can be used to identify quality issues, analyze problems, and develop quality improvement initiatives. Additionally, IT Quality Assurance Process Consultant trains staff on quality concepts, objectives, tools, and processes. Requires a bachelor's degree. And typically reports to a director or head of a department. The IT Quality Assurance Process Consultant works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. To be an IT Quality Assurance Process Consultant typically requires 10+ years of related experience. (Copyright 2024 Salary.com)
Recently Added IT Quality Assurance Process Consultant jobs
Consultant
- Yochana IT
-
Quincy, MA
FULL_TIME
-
- L3 should have overall 8 years of experience in Genesys Contact Centre.
- Extensive experience in troubleshooting of Genesys Cloud CX platform, break fix and Incident management.
- Designs, develops, and implement Contact Center IVR applications and migrate Cisco UCCX contact center applications to Genesys Cloud CX platform.
- Good understanding and hands on SBC's (Cisco Cube / Oracle)
- Responsible for configuration of all service requests, development of new flows, data integrations ( Service Now, Salesforce etc.
and technical documentation including designs and handoff materials, Capacity, and queue management.
- Development experience of new features in IVR / Routing Work with Product Owners, business analyst to develop technical solutions.
- Responsible for development, tests / debug programs, and maintains / supports deployed interfaces.
- Implementation of API / Web Service integrations and experience in Rest, Soap, JSON.
- Responsible for development, tests / debug call flows, and maintains / supports deployed projects.
- Experience in reporting and analytics of Genesys Cloud contact center platforms.
- At least 3 years of development experience in Genesys Cloud CX platform.
- Resource who is aware of Contact center day to day production work and understand the call flows in IVR and Genesys world.
- Strong Engineering and Software development knowledge, Hands on experience on automating manual efforts in contact center domain.
Certifications
- Genesys Cloud Admin (recommended)
- Genesys Cloud Architect (recommended)
- Genesys Cloud Scripting (recommended)
- Genesys Cloud Developer ( Added advantage)
Additional Preferred :
- Understanding Cisco UCCX Call Flows
- Migration experience to On-Prem to Cloud Contact Center
- Hands on Conversational IVR , Chat bat
- Understanding of Generative AI
Last updated : 2024-04-23
- Just Posted
Quality - Quality Assurance Specialist
- TechDigital Corporation
-
Devens, MA
FULL_TIME
- 1. PURPOSE AND SCOPE OF POSITION: The Quality Assurance Product Disposition Specialist is responsible for supporting quality and disposition activities at the Devens, MA Cell Therapy manufacturing fac...
- 11 Days Ago
Quality Assurance Coordinator
- Northeast Family Services Career Center
-
Dorchester, MA
FULL_TIME
- Northeast Family Services is seeking an experienced, masters-level professional to join our growing Massachusetts team as a Quality Assurance Coordinator! The Quality Assurance Coordinator is responsi...
- 16 Days Ago
Manager, GCP Quality Assurance
- WaVe Life Sciences
-
Lexington, MA
FULL_TIME
- Wave Life Sciences (Wave) is a clinical-stage RNA medicines company committed to delivering life-changing treatments for people battling devastating diseases. We aspire to develop medicines across mul...
- 17 Days Ago
Manager, Quality Assurance Operations
- ElevateBio
-
Waltham, MA
FULL_TIME
- ElevateBio is a technology-driven cell and gene therapy company, accelerating access to the cutting-edge technologies and expertise to change the future of medicine. Our integrated technologies model ...
- 19 Days Ago
Quality Assurance Specialist I
- Vericel
-
Cambridge, MA
FULL_TIME
- Vericel Corporation, a leader in advanced therapies for the sports medicine and severe burn care markets, has an exciting opportunity for a top performing Quality Assurance professional looking to joi...
- 20 Days Ago
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0 IT Quality Assurance Process Consultant jobs found in Brookline, MA area
Senior Manager, Quality
- Bicycle Therapeutics
-
Cambridge, MA
- Bicycle Therapeutics (NASDAQ: BCYC) is a clinical-stage biopharmaceutical company developing a novel class of medicines....
- 4/23/2024 12:00:00 AM
Quality Program Manager - Registered Nurse - Trauma/Burn Program
- Brigham & Women's Hospital(BWH)
-
Boston, MA
- The Quality Program Manager, RN Trauma/Burn Service will be accountable to strengthen the Trauma and Burn Centers' Perfo...
- 4/22/2024 12:00:00 AM
Quality Manager for High Complexity CLIA Lab
- Nanobiosym, Inc.
-
Cambridge, MA
- Nanobiosym is an innovative company in Cambridge, MA that is developing novel technologies to address a broad range of d...
- 4/22/2024 12:00:00 AM
QA Manager
- Ceres Group
-
Boston, MA
- The Quality Assurance Manager is responsible for defining and executing a strategy to improve our capabilities to delive...
- 4/22/2024 12:00:00 AM
Senior Manager, Quality
- Bicycle Therapeutics
-
Cambridge, MA
- Bicycle Therapeutics (NASDAQ: BCYC) is a clinical-stage biopharmaceutical company developing a novel class of medicines....
- 4/21/2024 12:00:00 AM
Pharmacy Quality Assurance Specialist
- Elevance Health
-
Boston, MA
- Description Pharmacy Quality Assurance Specialist Location: This position will work a hybrid model (remote and office). ...
- 4/21/2024 12:00:00 AM
QA Analyst
- GTT, LLC
-
Wellesley Hills, MA
- QA Analyst Contract Duration 5+ months Pay rate up to $62/hr Job Responsibilities: The QA Analyst develops test strategy...
- 4/19/2024 12:00:00 AM
Quality Assurance Associate III
- Katalyst HealthCares and Life Sciences
-
Waltham, MA
- Responsibilities: Person in Plant for Manufacturing runs. Perform lot release Quality Review of manufacturing and qualit...
- 4/19/2024 12:00:00 AM
About Brookline, Massachusetts
According to the United States Census Bureau, Brookline has a total area of 6.8 sq mi (17.7 km2), all but 0.039 sq mi (0.1 km2) (0.44%) of which is land.
The northern part of Brookline, roughly north of the D-line tracks, is urban in character, as highly walkable and transit rich. The population density of this part of town is nearly 20,000 inhabitants per square mile (8,000/km2), on a par with the densest neighborhoods in nearby Cambridge, Somerville and Chelsea, Massachusetts (the densest cities in New England), and just below that of central Boston's residential districts (Back Bay, South E...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Quality Assurance Process Consultant jobs
$125,281 to $168,966
Brookline, Massachusetts area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does an IT Quality Assurance Process Consultant do?
IT Quality Assurance Process Consultant in Burlington, VT
Multiple factors are forcing business and IT processes to transform at a rapid pace.
December 05, 2019
IT Quality Assurance Process Consultant in Buffalo, NY
In today’s connected world, traditional quality assurance and testing approaches are not going to achieve the necessary results.
January 14, 2020
IT Quality Assurance Process Consultant in Vallejo, CA
In order to successfully deliver high-quality and innovative products and services, IT requires agility and rapid innovation of testing and QA because businesses are competing not only at the level of individual products.
February 13, 2020